Remote Contract Call Center Support Agent Non Voice

4 weeks ago

bangalore, India CountriTech Full time

Remote Contract Call Center Support Agent Non-Voice-Rs 140 per hour We are seeking a dedicated and professional Remote Contract Call Center Support Agent to join our team. This role requires individuals to provide high-quality customer support services during night shifts in a fully remote capacity. Candidates must utilize their own laptop and maintain a reliable internet connection to perform job responsibilities effectively. Key Responsibilities Manage inbound and outbound customer calls with professionalism and courtesy. Deliver accurate information, address inquiries, and resolve concerns to ensure customer satisfaction. Maintain detailed and accurate records of customer interactions in the system. Adhere to company policies, call scripts, and established quality standards. Identify and escalate issues that require specialized support or resolution. Required Qualifications Personal laptop and high-speed internet connection are mandatory for this role. Strong verbal communication skills in English. Prior call center or customer support experience will be an advantage. Availability to work during scheduled night shifts. Must not be engaged in any other professional employment during the contractual period. Strong interpersonal skills with the ability to remain composed under pressure. Compensation and Contract Terms Compensation: Rs. 140 per hour. Employment Type: Contractual, Remote (Night shift only). Exclusivity: Candidates must not hold concurrent employment during the engagement.

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