Voice & Accent Trainer - Associate Process Manager (VNA Training BPO)

2 weeks ago

Mohali Chandigarh, India Eclerx Full time
Job Description

Key Responsibilities:

- Conduct thorough assessments of call Center agents language proficiency, identifying areas of improvement related to grammar, pronunciation, speech rate, and sentence construction.
- Develop and implement customized coaching plans for individual agents based on their language proficiency levels and specific needs.
- Deliver engaging and interactive coaching sessions that focus on grammar rules, proper pronunciation, clear speech delivery, and constructing coherent sentences.
- Monitor and evaluate agents performance during live customer interactions, providing real-time feedback and guidance to help them improve their language skills on the job.
- Collaborate with the Training and Development team to integrate language coaching into the overall call center training curriculum.
- Maintain accurate records of agents progress, coaching sessions, and performance outcomes.
- Stay up-to-date with industry trends, language learning methodologies, and best practices to continuously enhance the effectiveness of language coaching programs.
- Strong knowledge of phonetics and phonology, with the ability to address common pronunciation challenges.
- Excellent communication and interpersonal skills, with the ability to provide constructive feedback in a supportive and motivating manner.
- Proficiency in using coaching tools, software, and resources for language instruction.
- Demonstrated ability to design and implement effective language coaching plans tailored to individual learners.

  • Trainer (Voice & Accent and Process Trainer)

    1 week ago

    Mohali, India Futureheights Full time

    Urgent hiring for VnA Trainer and Process Trainer for Mohali Location. Please find the Job description Below. **Role**: Process Trainer and VnA Trainer. **Education**: Any Graduate **Skill Required**: - Should have at least one year experience in Process Training or VnA Training. - Should be excellent in communication. - Should have Minimum training...

  • Voice Coach

    2 weeks ago

    Mohali, India Ditinus Technology Full time

    **Position: Voice Coach (Voice & accent Trainer)** - **Location: Mohali**: - **Qualification: Any Graduate**: - **Experience required: Min 2+ Years** **Skills** - Excellent facilitation, coaching (both in the virtual and F2F environment) and organizational development skills targeted towards employees across levels. - Strong analytical skill with the...

  • Required Us Accent Trainer for International Bpo

    2 weeks ago

    Mohali, India PAMM INFOTECH PVT LTD Full time

    Hi Connections , Pamm Infotech is hiringfor a Communication Enhancement Trainer for USA International BPO process. **Ideal Qualities**: Should train staff on accent neutralisation in a short time Should train for neutral accent for international bpo calling profile Should bring their own content and training modules Should be able to train on script...

  • Voice and Accent Trainer

    1 week ago

    Mohali, Punjab, India Maropost Full time

    Everything we do is powered by our customers! Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a connected experience that our customers anticipate, transforming marketing, merchandising, and operations with commerce tools designed to scale with fast-growing businesses. With a relentless focus on our customers’ success,...

  • Voice and Accent Trainer

    2 weeks ago

    Mohali, Punjab, India Maropost Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Everything we do is for our customersFeatured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless...

  • Voice and Accent Trainer

    1 week ago

    Mohali, India Tikmi Technologies PVT LTD Full time

    Greetings From Tikmi Technologies!! We are hiring Soft skill trainers for International BPO Should be flexible to work in shift We are looking for Immediate Joiners Work Location Mohali For Details Contact Radhika 9008620726 Regards **Salary**: ₹325,421.24 - ₹635,138.16 per year **Benefits**: - Provident Fund Schedule: - Flexible shift - Night...

  • Process Associate for International Bpo Non Voice

    7 days ago

    Mohali, India I way solutions Full time

    Call Ms.Basna 9417267651 for more information and interview appointment.. Urgent hiring for process associate for international BPO for Non voice process for Mohali location Sitting profile, No field work Male female both required Free Placement, No fee to be paid for more information feel free to call at the given no. **Job Types**: Full-time,...

  • Product & Process Trainer

    5 days ago

    Mohali, Punjab, India Asituj Global Services Pvt Ltd Full time

    **About the Role**: **Key Responsibilities**: **Product & Process Training**: - Design and deliver comprehensive training programs on travel website features, user navigation, workflows, and booking procedures. - Conduct induction, refresher, and upskilling sessions for sales and customer support teams. - Create engaging SOPs, knowledge bases, and support...

  • Process Associate International Bpo Non Voice

    4 days ago

    Mohali, India I way solutions Full time

    Call Ms.Shailja 8894413574 or more information and interview appointment.. Urgent hiring for process associate for international BPO for Non voice process for Mohali location Sitting profile,No field work Male female both required Free Placement,No fee to be paid for more information feel free to call Ms.Shailja 8894413574 **Job Types**: Full-time,...

  • Hiring For Process Trainer BPO

    1 week ago

    Mohali, Punjab, India Skyway Solution Full time ₹ 4,00,000 per year

    Profile: Process Trainer-BPOLocation: Mohali Minimum 1 year experience as Trainer in BPO (on-paper)Salary: Up to 4 LPAQualification: Graduation Working Days: 6 Days/Week Good Communication Skills Required Candidate profileHow to Apply:Send your updated resume: or call: HR Harmanpreet Kaur