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Customer Service Representative- US Process
4 weeks ago
Join our dedicated team as a Customer Service Representative for the US Process (Night Shift) at SkySun As a Customer Service Representative, you will serve as the primary point of contact for our valued customers during the night shift. Your role involves addressing inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you Requirements Key Responsibilities: - Respond to customer inquiries and issues via phone, email, and chat promptly. - Provide accurate information regarding products, services, and policies. - Resolve customer complaints effectively, ensuring satisfaction. - Maintain comprehensive records of customer interactions and transactions. - Collaborate with cross-functional teams to enhance the customer experience. - Stay updated on product knowledge and company policies. Qualifications: - High school diploma or equivalent (Bachelor's degree preferred). - 1-5 years of experience in customer service or related field. - Female Candidates are preferred - Excellent verbal and written communication skills. - Proficiency in using computer systems and customer service software. - Ability to work independently with minimal supervision. - Strong problem-solving skills and attention to detail. - Willingness to work night shifts (time zone compatibility is essential). Benefits - Full training provided - Opportunities for internal growth - Excellent work environment - Great LearningRole & responsibilities
