Customer Service Representative-US Process

5 days ago

Sahibzada Ajit Singh Nagar, India Lytegen Full time

Profile- International Call Centre Sales Executive Shift- Night Shift/ Rotational Shift Time- 11:30 PM – 09:30AM Location- Mohali Description We are hiring high-energy, fast-paced Outbound Sales Representatives who will serve as the first point of contact for our US customers. This role is for individuals with at least 1 year of experience in sales, telemarketing, customer service, or outbound calling — and who are ready to thrive in a high-pressure, target-driven environment. Your job is to make a high volume of outbound calls, engage prospects, qualify basic interest, and warm-transfer the call to our Appointment Setting Team. This is not a slow-paced role. You’ll be trained intensively, coached daily, and given the expectation to grow quickly into a top-performing opener. Key Responsibilities · Make high-volume outbound calls to US-based prospects daily. · Use high-performance scripts, tonality, and objection handling techniques. · Qualify prospects within the first 30–90 seconds of conversation. · Warm transfer interested leads to Appointment Setters in real time. · Maintain consistent calling speed, energy, and professionalism. · Meet or exceed all KPIs for: · Call volume · Qualified transfers · Talk time · Conversion percentage · Document call outcomes accurately in the CRM. Participate in daily coaching, feedback sessions, and role-plays. Requirements · Minimum 1 year of experience in any of the following: · Sales · Outbound calling · Telemarketing · Customer service (inbound/outbound) · Inside sales · Strong English communication skills and confidence on the phone. · Ability to stay focused in a fast-paced, KPI-heavy environment. · Thick skin, comfortable handling rejection repeatedly. · Coachable, disciplined, and willing to apply feedback immediately. · Ability to multitask and think fast during live calls. Training & Performance Development · Our training is: · Intensive · Constructive · Daily · Focused on rapid skill development · You’ll be trained on: · US sales psychology · High-speed opener techniques · Tonality & pitch control · Objection handling · Script mastery · Live scenario role-plays · Daily KPI reviews · We don’t just train you, we build you into a high-performance sales opener, to help you earn what you want. Benefits · Competitive base salary · Performance-based incentives · Rigorous training sessions · Growth into Appointment Setter or Closer roles · A high-energy, performance-focused work environment · Modern dialers, CRM, and sales tools · Clear and fast promotion path · Continuous coaching and mentorship · High-performance culture · Opportunity to grow into high-earning sales position

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