Lead Pega Decisioning Architect

Some careers shine brighter than others If you re looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Sr Associate Director Software Engineering In this role you will Strategic Vision Architecture Lead the Design Architect and own the end-to-end decisioning framework strategies and solutions within Pega CDH ensuring scalability performance and alignment with enterprise technology standards and business objectives Next-Best-Action NBA Mastery Define and govern the implementation of the Next-Best-Action Designer including 1 1 Ops Manager engagement policies arbitration rules taxonomies and treatment management Business Translation Collaborate with business stakeholders product owners marketing and data science teams to translate complex customer engagement goals campaign objectives and business requirements into effective and efficient decisioning logic Data Integration Oversee the data architecture required to feed the decisioning engine ensuring seamless real-time integration with internal and external data sources e g CRM data warehouses real-time event streams Implementation Governance Hands-on Expertise Provide technical guidance and leadership in the configuration of decisioning components including Strategy rules Predictive Adaptive Models Data Flows and Proposition Offer management Quality Assurance Define standards for code quality configuration best practices and governance within the decisioning platform Lead code reviews and solution audits to ensure optimal performance and maintainability Performance Optimization Drive continuous improvement through performance tuning simulation testing A B testing and ongoing monitoring and refinement of decisioning strategies and models to maximize ROI Compliance Ensure all decisioning logic and AI models comply with regulatory requirements ethical AI standards and internal risk frameworks Leadership Mentoring Team Development Mentor guide and lead a team of Decisioning System Architects uplifting their skills and capabilities in Pega CDH best practices and delivery methodologies Stakeholder Management Act as the primary liaison between technical delivery teams and business stakeholders clearly communicating technical concepts progress and solution implications to both technical and non-technical audiences Thought Leadership Stay current with Pega Decisioning capabilities and industry trends evangelizing the platform s potential and contributing to the strategic roadmap for customer engagement To be successful in this role you should meet the following requirements Required Bachelor s degree in Computer Science Engineering or a related technical field or equivalent practical experience 5 years of hands-on experience as a Pega Decisioning Architect or similar role with a strong focus on Pega Customer Decision Hub CDH Proven track record of successfully designing architecting and leading the implementation of large-scale real-time Next-Best-Action NBA or Decision Management solutions Deep expertise in Pega Decisioning components e g Strategy Rules Engagement Policies Prediction Studio Next-Best-Action Designer Strong understanding of marketing concepts customer lifecycle management campaign orchestration and omnichannel personalization Excellent communication presentation and interpersonal skills with the ability to lead discussions with senior business and technical leaders Preferred Pega Certified Decisioning Consultant PCDC certification is highly preferred Pega Certified Lead System Architect LSA certification is a strong plus Experience with other analytical tools data visualization or big data technologies that integrate with Pega Prior experience in Financial Services Telecom is an added advantage Experience with Agile development methodologies Scrum Kanban etc You ll achieve more when you join HSBC HSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by - HSBC Software Development India