Senior Shared Services Analyst

Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1 000 of the worlds most valuable enterprises xe2x80x94 global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Learn more about our culture and how we make our employees happier through The Sprinklr Way Work Shift Afternoon 2pm-11pm IST preferred but open to discussion for exact hoursWhat youll doEmployee Inquiries Respond to employee queries regarding C T policies Workday navigation data requests payroll and other C T related matters This involves providing information encouraging self-service troubleshooting issues and escalating more complex problems to the relevant teams Employee Data Management Ensure that employee data is kept up to date by completing mass data uploads EIBs in Workday and facilitating process completion Support with regular data audits and take ownership of next steps C T Technology Support Assist employees and managers with using C T systems such as Workday helping to troubleshooting technical issues Develop training materials and provide training sessions to employees managers and HR teams Process Improvement Identify opportunities to streamline C T processes improve efficiency and enhance the employee experience Take ownership of both identifying opportunities and implement these changes end to end Support and participate in cross-functional projects Create and maintain documentation for processes and procedures Audit Support Support with internal and external audit requests Follow defined processes for change requests as per documentation Continuous Learning Stay updated on HR trends and new features in Workday Utilise Workday community to troubleshoot issues explore new and existing functionality and complete assigned tickets and activities Ability to take initiate and ownership over personal learning and development is vital Essential skills required for successAttention to Detail C T processes often involve sensitive and confidential information Being detail-oriented is essential for maintaining data accuracy and compliance with regulations Initiative You have the internal drive and determination to initiate tasks and projects without external pressure or guidance You proactively identify opportunities for improvement act on them and suggest innovative ideas to enhance processes or outcomes Communication Skills Strong written and verbal communication skills in English to interact with employees and other stakeholders globally Problem Solving The ability to assess problems gather information and develop various solutions Critical thinking skills to evaluate and improve existing C T processes and respond to questions appropriately Technology Proficiency Experience using Workday in an operational role and desire to learn and be more hands on with troubleshooting and configuration changes Teamwork Collaborating with colleagues in a shared services team is important Being a team player and having the ability to work effectively with others is important Time Management Managing multiple tasks and inquiries efficiently is essential You should be able to prioritize and meet deadlines while maintaining accuracy Additional Requirements Bachelor s or Masters degree in Business Human Resources Computer Science or related field 1 to 4 years of experience in a HR Shared Services roleProficiency with Microsoft Office suite especially Excel and the ability to learn new software quickly Why You ll Love Sprinklr We re committed to creating a culture where you feel like you belong are happier today than you were yesterday and your contributions matter At Sprinklr we passionately genuinely care For full-time employees we provide a range of comprehensive health plans leading well-being programs and financial protection for you and your family through a range of global and localized plans throughout the world For more information on Sprinklr Benefits around the world head to to browse our country-specific benefits guides We focus on our mission We founded Sprinklr with one mission to enable every organization on the planet to make their customers happier Our vision is to be the worlds most loved enterprise software company ever We believe in our product Sprinklr was built from the ground up to enable a brands digital transformation Its platform provides every customer-facing team with the ability to reach engage and listen to customers around the world At Sprinklr we have many of the world s largest brands as our clients and our employees have the opportunity to work closely alongside them We invest in our people At Sprinklr we believe every human has the potential to be amazing We empower each Sprinklrite in the journey toward achieving their personal and professional best For wellbeing this includes daily meditation breaks virtual fitness and access to Headspace We have continuous learning opportunities available with LinkedIn Learning and more EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender race ethnicity age and lifestyle preference among others We value and celebrate diversity and fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively were more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also Sprinklrs EEO Policy and EEO is the Law