Guest Relations

2 weeks ago


Bengaluru, India Bodycraft Full time

Job Description Bodycraft Spa & Salon is looking for a Guest Relations Officer to join our dynamic team and embark on a rewarding career journey. The role focuses on delivering exceptional guest experiences by ensuring smooth communication, addressing inquiries, resolving issues, and maintaining high service standards. Key Responsibilities - Welcome guests warmly and assist with check-in and check-out procedures. - Respond promptly and professionally to guest inquiries, requests, and complaints. - Provide information about services, facilities, and local attractions. - Manage reservations and coordinate special requests or VIP guest requirements. - Maintain effective communication with internal departments to ensure seamless guest service. - Address and resolve guest concerns, escalating to management when necessary. - Ensure guest satisfaction by monitoring feedback and maintaining quality standards. - Support the front desk team in handling reservations and guest management.



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