Customer Support Representative

Customer Support Representative - International Process Location Serampore Hooghly Experience 0 to 6 months Job Type Onsite Shift Timing Night Shift 8 30 PM - 5 30 AM Stipend 8 000 to 12 000 Performance Incentives Night Shift Bonus About CyberToss Pvt Ltd CyberToss Pvt Ltd is a leading ITES KPO service provider delivering top-notch customer support solutions worldwide We seek a highly empathetic and solution-oriented Customer Service Representative to join our international blended process team Key Responsibilities Handle customer inquiries through phone email chat and social media Provide accurate and timely solutions ensuring high customer satisfaction Process orders returns refunds and exchanges efficiently Escalate complex issues when needed and follow up to ensure resolution Maintain detailed records of customer interactions in the database Who Can Apply Any graduate with strong English communication skills Experience in customer service 0 to 6 months is preferred Basic computer skills MS Word MS Excel and attention to detail Ability to work in a fast-paced customer-focused environment Perks Benefits Direct Employment - No third-party payroll 5-Day Work Week - Enjoy a better work-life balance On-Time Salary - Secure and predictable earnings Performance Incentives - Get rewarded for excellence Night Shift Bonus - Additional perks for night shifts Paid Sick Leave ESI PF - Job security and benefits Career Growth Opportunities - Promotions to Senior CSR and Team Lead roles Why Join Us 1 Work with global customers in an international process 2 Fast-track your career in a dynamic and supportive environment 3 Skill development training to enhance your customer service expertise Join a supportive team with a positive work environment and growth opportunities How to apply - 1 Visit the career page of Cybertoss Private Limited at https www cybertoss com career 2 Go through the job description of Customer Support Representative thoroughly 3 Apply For the post by clicking the Apply to the Job button to start your application 4 Fill out the online application form carefully and provide all the required information including CV for better response Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable Also Interested candidates can directly WhatsApp their CV at 8582881664 Job Types Full-time Permanent Pay 100 000 00 - 150 000 00 per year Benefits Health insurance Paid sick time Provident Fund Schedule Day shift Monday to Friday Night shift Rotational shift UK shift US shift Supplemental Pay Overtime pay Performance bonus Shift allowance Education Bachelor s Required Experience US UK client support 1 year Required Language English Required Shift availability Night Shift Required Work Location In person Application Deadline 13 05 2025 Expected Start Date 10 05 2025