Director - Customer Success (Only 24h Left)

3 days ago

Bengaluru, India Cloudsek Information Security Full time

Job Description - Leadership and Strategy:Develop and implement customer success strategies that drive engagement, satisfaction, and retention for our products and services. - Customer Onboarding:Oversee the onboarding process, ensuring that customers are effectively integrated and trained on our solutions. - Relationship Management:Foster strong relationships with key stakeholders, acting as a trusted advisor to understand their needs and challenges. - Proactive Engagement:Monitor customer health metrics and proactively address issues, providing guidance on best practices and optimization strategies. - Collaboration:Work closely with sales, product, and technical teams to ensure a seamless customer experience and to gather feedback for product improvement. - Team Development:Lead, mentor, and develop a high-performing customer success team, promoting a culture of excellence and continuous learning. - Customer Advocacy:Serve as the voice of the customer within the organization, advocating for their needs and ensuring alignment with our business objectives. - Reporting and Metrics:Establish and track key performance indicators (KPIs) to measure the success of customer success initiatives and report on customer health and satisfaction. Lead and conduct business reviews.

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