Operations Analyst

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Sup Analyst 1 serves as the liaison between operations staff relationship managers project managers custodians and clients The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes Responsibilities Perform business analysis and documentation of the current and future state of Client Reports and Advices client communication letters notices and confirms Provide regular status updates for all project participants and create presentations for steering committee updates Work with various Legal Compliance teams to obtain sign-off on all regulatory business requirements This position will required voice calls to customers email reply and visiting regulators Serve as primary liaison between the key business stakeholder and technology including recommending business priorities by advising stakeholders on options risks costs prioritizations and delivery timelines Recommend business priorities by advising stakeholders on options risks costs prioritizations and delivery timelines Create and facilitate training sessions webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements Create manage and maintain project plans and act as the project manager for all follow ups across various departments Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables such as legal statements performance reporting advices letters notices Fulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications Previous relevant experience preferred 2-5 years of work experience required Proficient in Microsoft Office General knowledge of client reporting across the industry and our competitors Working knowledge of SQL environments and database queries Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education Bachelor s degree University degree or equivalent experience This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Family Group Operations - Core Job Family Operations Support Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster