Branch Manager

Job Description JOB DESCRIPTION Job Code: Job Title: Branch Manager Band: 4A Reporting To: Office Head Grade - Senior Manager Department: Agency JOB SUMMARY: Responsible for o Revenue targets of the unit o Productivity of the unit o Recruit, coach and develop Sales Managers and Agent Advisors o Adherence to Customer service standards KEY RESPONSIBILITIES: Meet unit targets . Achieve revenue targets . Ensure implementation of GOLD system . Supervise the activity plan of Sales . Managers & Agents to ensure that these are fulfilled as per the desired standards . Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations Track productivity measures as for the unit: . AFYP . Case rate . Annual mode business . Persistency . Paid cases per agent . YTD appointments . SM appointments . Pro active agent retention . Annual FYC standards Execute plans for growth of the agency . Identify, interview and select new Sales Managers from natural market and by networking . Ensure adherence to laid down sales and service standards for Sales Managers . Conduct weekly performance review and planning (PRP) for Sales Managers . Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis . Build leadership pipeline of future SMs & APs from the unit. OTHER RESPONSIBILITIES: HO co-ordination Sales promotion activities Assist in overall running of the G.O MEASURES OF SUCCESS: CGPA AFYP Case Rate Recruitment Retention Persistency GOLD Audit Rating Active Retention Number of promotions MINIMUM EDUCATION: Graduate preferably with an MBA MINIMUM/SPECIFIC EXPERIENCE: Graduate preferably with an MBA If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. A graduate should have a minimum of 8-10 years of experience in the above domain. Should have local market exposure JOB DESCRIPTION Job Code: Job Title: Branch Manager Band: 4A Reporting To: Office Head Grade - Senior Manager Department: Agency JOB SUMMARY: Responsible for o Revenue targets of the unit o Productivity of the unit o Recruit, coach and develop Sales Managers and Agent Advisors o Adherence to Customer service standards KEY RESPONSIBILITIES: Meet unit targets . Achieve revenue targets . Ensure implementation of GOLD system . Supervise the activity plan of Sales . Managers & Agents to ensure that these are fulfilled as per the desired standards . Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations Track productivity measures as for the unit: . AFYP . Case rate . Annual mode business . Persistency . Paid cases per agent . YTD appointments . SM appointments . Pro active agent retention . Annual FYC standards Execute plans for growth of the agency . Identify, interview and select new Sales Managers from natural market and by networking . Ensure adherence to laid down sales and service standards for Sales Managers . Conduct weekly performance review and planning (PRP) for Sales Managers . Ensure retention of Sales Managers by formulating their development plans, meeting their training needs and communicating with them on a regular basis . Build leadership pipeline of future SMs & APs from the unit. OTHER RESPONSIBILITIES: HO co-ordination Sales promotion activities Assist in overall running of the G.O MEASURES OF SUCCESS: CGPA AFYP Case Rate Recruitment Retention Persistency GOLD Audit Rating Active Retention Number of promotions MINIMUM EDUCATION: Graduate preferably with an MBA MINIMUM/SPECIFIC EXPERIENCE: Graduate preferably with an MBA If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people. A graduate should have a minimum of 8-10 years of experience in the above domain. Should have local market exposure