Escalation Specialist
3 weeks ago
Job Description Job Title: Senior Escalation Specialist Location: Bangalore Work Mode: On-site / Hybrid Work Days: 6-day week About The Role We're looking for a proactive Senior Escalation Specialist to own high-priority customer issues end-to-end, ensure fast resolutions, and strengthen our escalation processes. The ideal candidate has solid experience in health-tech/startups, deep Freshdesk expertise, and a strong problem-solving mindset. Key Responsibilities Requirements - Manage P0/P1 escalations with swift action and clear stakeholder updates. - Investigate root causes and drive cross-functional resolution with Product, Tech, Ops, and CX. - Identify and close process/system gaps through structured analysis. - Strong hands-on Freshdesk experience (workflows, automations, SLAs, reporting). - Excellent written and verbal communication skills with the ability to handle complex conversations. - Strong analytical skills with the ability to identify patterns and recurring issues. - Proven ability to work in fast-paced, ambiguous environments with high ownership. - Open to rotational rosters, including weekends, based on business needs. Qualifications Key Responsibilities Requirements - Manage P0/P1 escalations with swift action and clear stakeholder updates. - Investigate root causes and drive cross-functional resolution with Product, Tech, Ops, and CX. - Identify and close process/system gaps through structured analysis. - Strong hands-on Freshdesk experience (workflows, automations, SLAs, reporting). - Excellent written and verbal communication skills with the ability to handle complex conversations. - Strong analytical skills with the ability to identify patterns and recurring issues. - Proven ability to work in fast-paced, ambiguous environments with high ownership. - Open to rotational rosters, including weekends, based on business needs. Additional Information We're looking for a proactive Senior Escalation Specialist to own high-priority customer issues end-to-end, ensure fast resolutions, and strengthen our escalation processes. The ideal candidate has solid experience in health-tech/startups, deep Freshdesk expertise, and a strong problem-solving mindset.
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeJob Description About Prosperr.io Prosperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to...
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Escalation Specialist
1 week ago
Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionAl Fahad Enterprises is a diverse company engaged in various industries, including Tour & Travels, Organic Products, and many other services. The company is committed to providing high-quality services and products to its customers. Al Fahad Enterprises is known for its dedication to customer satisfaction and innovative business...
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Escalation Specialist
8 hours ago
Bengaluru, Karnataka, India R360 Group Full timeCompany DescriptionR360 powers a data-driven customer engagement ecosystem designed to help global organizations foster customer loyalty. With over 18 years of expertise, R360's loyalty and reward platforms have supported loyalty programs for major brands such as Standard Chartered Bank, American Express, and HDFC Bank. The company maintains over 1,000...
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeAbout Prosperr.io Prosperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to ensure that every...
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeAbout Prosperr.io Prosperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to ensure that every...
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeAbout Prosperr.io Prosperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to ensure that every...
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeAbout Prosperr.ioProsperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to ensure that every...
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeAbout Prosperr.ioProsperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to ensure that every...
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeAbout Prosperr.ioProsperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to ensure that every...
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Escalation Specialist
2 weeks ago
Bengaluru, India Prosperr.io Full timeAbout Prosperr.ioProsperr.io is a fast-growing FinTech platform dedicated to simplifying income tax and personal finance for millions. We are building the world's first Super App for Global Income Tax. With rapid scaling in both client volume and team size, we are looking for a detail-oriented and customer-obsessed Escalation Specialist to ensure that every...
