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3 weeks ago

Noida India Infinite Computer Solutions Full time

Job Description Job Description NoC SME Support RAN Overall, 8-12 years of relevant experience in Telecom Domain - Ready to work in 24*7 Work environment, manage NoC operations and incidents. - Perform second level troubleshooting using tools and utilities to resolve network related issues. - Heath Check and Maintenance Operations on in scope network elements and infrastructure - Severity 1 to 4 Incident triage, support, management, restoration, recommendations - Root Cause Analysis Support, post incident or event - Work with Major Incident Management team for Major Incident Resolution. - Creation and maintenance of processes and procedures for T2 tasks - Provide Support for network configurations, expansions, installations, and updates. - Maintain and update all network documentation, process configurations. - Interface with all internal and third-party support providers and vendors in the management and resolution of incidents. - Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. - Ensured efficient resolution of incidents through people, process and technology. - Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. Qualification - Bachelor's degree in computer science, Electronics and Telecommunication engineering, or a similar field. - Extensive experience working as an NOC engineer. - Experience deploying, managing, and troubleshooting network infrastructures. - Knowledge of Network Monitoring and Ticketing systems - Experience in troubleshooting incidents on HUAWEI and ERICSSON BSC, RNC, RAN- GSM, UMTS, LTE , 5G network components . - Experience in Wireline and Wireless Networks - Experience in Signalling level troubleshooting. - Feature testing. - Change Management. - Excellent troubleshooting skills. - Ready to work shifts and flexible hours. - Good written and verbal communication skills. - Manage effective co-ordination with Onshore teams. Qualifications Bachelors Degree Range Of Year Experience-Min Year 8 Range Of Year Experience-Max Year 12

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