Customer Service/Customer Support Internship in Thane, Navi Mumbai, Mumbai
3 weeks ago
Job Description
Greetings from Cityflo
We come up with an excellent opportunity for the position of Customer Support Interns at our head office in Thane location.
About Cityflo -
Cityflo is a daily commute company that provides a comfortable, stress-free travel experience for corporate professionals, as an alternative to driving. With premium buses, a simple app and caring customer service, our passengers get the luxury of time in their busy schedules where they can read their book, watch Netflix, nap or simply soak in the view of the city. We're bringing joy back to commuting, and turning around urban traffic woes in a big way. Today, we run 380 buses and log 22000 daily bookings. After having established a strong product-market fit and building a profitable business in Mumbai, we've expanded services to Hyderabad and Delhi where the commute problem is as urgent and exciting. Over the next 1 year, we plan to scale to 500 buses and 50,000 daily bookings across all cities.
Cityflo is well-funded by prominent VCs India Quotient, Lightbox Ventures. To know more, please visit the links below.
Website: https://www.cityflo.com/
App: https://bnc.lt/cityflo/
Cityflo Blog - https://blog.cityflo.com/
Funding news- https://shorturl.at/JVEGl
Our journey through Covid-https://bit.ly/3wBiSZx
Position: Customer Support Intern
Location: Wagle Estate, Thane.
Duration: 3 / 6 months
Role Overview
As a Customer Support Intern at Cityflo, you will be the first point of contact for our customers. You will assist in addressing queries, resolving issues, and ensuring a smooth and positive experience for our users.
Key Responsibilities
Respond to customer queries via chat, calls, and email
Provide accurate, valid, and complete information by using the right tools and processes
Handle customer complaints with empathy and professionalism
Follow up to ensure resolution and customer satisfaction
Maintain records of interactions and update the internal database
Escalate complex issues to the relevant teams when necessary
Support In Documenting FAQs And Best Practices Requirements
Good communication skills (English and Hindi/Marathi preferred)
Basic computer knowledge and typing speed
A problem-solving attitude and willingness to learn
Patience and the ability to handle pressure calmly
Requirements
- Good communication skills (English and Hindi/Marathi preferred)
- Basic computer knowledge and typing speed
- A problem-solving attitude and willingness to learn
- Patience and the ability to handle pressure calmly
What We Offer
- Hands-on experience in customer handling
- Exposure to real-time problem-solving in a fast-paced environment
- A chance to convert to a full-time role based on performance
- Mentorship and growth opportunities within the company
If interested please apply or share your resume on [Confidential Information]
About Company: At Cityflo, we are solving the problem of commuting to the office which affects employees in big, populated Indian cities every day. Cityflo provides a bus experience like no other - we run premium AC buses for daily commuters. We're changing the way urban Indians commute and enabling everyone to reclaim hours of their time every day. Before the imposed lockdown due to coronavirus, we were serving about 7500 commuters per day. We plan to scale to 5,00,000 per day in the next 4 years in a profitable and sustainable manner.
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