Only 24h Left: Senior EDI Ops lead

3 weeks ago

Bengaluru, Karnataka, India Johnson Controls Full time
Job Description

How you will do it

- Acts as Technical SME and primarily responsible to manage and support integrations on multiple Enterprise Integration cloud platforms - Mulesoft, Axway or IBM Integration Bus.
- Incident management, Service Requests, monitoring operation metrics & Alerts
- Troubleshooting and resolution of issues in all environments.
- Implement bug fixes and continuous improvements for Incident reduction.
- Implement monitoring and alert mechanisms.
- Support monthly patching of Integration platforms.
- Supporting Project teams and other business stakeholders
- Design and implement integration solutions using best practices for various applications and systems.
- Enforcing and implementing defined policies and checklist for successful project transition (KT).
- Responsible for the technical quality, governance (ensuring compliance) and operationalization of the integration solutions.
- Support the EI Architecture team to plan and implement upgrades and migrations of current platforms in accordance with the technology roadmap.
- Cadence with the EI Architecture team to keep them apprised of assigned tasks and seek their consultation as necessary.
- Managing Support KPIs and Interface repository up to date.
- Provide technical help to support offshore teams and external partner resources.
- Support new platform use cases and on-board them as applicable.
- Collaboration with Partner and Product vendor teams.
- Create and maintain documentation as required.
- Flexible on-call/weekend support rotation as applicable.

What we look for

- Bachelors degree in IT or similar Technology related degree
- Minimum 5 to 6 years of development and/or support experience in the integration platforms.
- Strong experience with Mulesoft Platform and CI/CD deployment tools, preferred Azure DevOps.
- Strong experience with MFT products and configuration, preferred Axway ST.
- Good Experience with SQL skills and SSL Certificate management.
- Experience in implementation of DevOps, CI / CD configuration, automation etc.
- Must have good understanding of Integration, API architecture and Cloud platforms.
- Strong collaboration with multiple project teams and troubleshooting skills.
- Provide technical help to support, build teams as applicable.
- Should be a quick learner and be ready for cross skilled training.
- Must be a great team player.
- Mulesoft or related Integration Certifications.

Technical Skills

- Experience setting up and managing Distributed and Cloud integration platforms. Mulesoft is a plus.
- Experience setting up, configuring, and supporting MFT tools like IBM MFT, Axway.
- Mulesoft Anypoint platform capabilities (API Manager, Runtime Manager, Exchange etc. )
- Must have knowledge of Maven, Git etc.
- Good understanding on Network connectivity and Firewall rules etc.
- Release Management Tools like JIRA.

Preferred Skills

- Understanding of agile delivery principles and industry standards
- CI/CD Implementation and pipeline configuration.
- Experience in the following platforms Service Now, Splunk, SQL Developer.
- Scripting experience.

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