L1 Support Engineer

5 days ago


Chennai, Tamil Nadu, India Pathirika Network Private Limited Full time
Job Description

Description

We are looking for a skilled L1 Support Engineer with 3-5 years of experience to provide technical support to our clients. The ideal candidate should have a strong background in troubleshooting, excellent communication skills and the ability to work in a fast-paced environment. The position is based in India and requires the candidate to work in shifts.

Responsibilities

- Provide technical assistance to clients via phone, email, or chat
- Troubleshoot and resolve technical issues in a timely manner
- Escalate complex issues to L2/L3 support engineers
- Document and track issues in the ticketing system
- Collaborate with other teams to ensure customer satisfaction
- Contribute to knowledge base articles and create documentation for new processes and procedures

Skills and Qualifications

- Bachelor's degree in Computer Science or related field
- 3-5 years of experience in technical support or related field
- Strong understanding of Windows and Linux operating systems
- Experience with virtualization technologies such as VMware or Hyper-V
- Experience with networking protocols such as TCP/IP, DNS, DHCP
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Certifications such as CCNA, MCP, or RHCE are a plus

Kindly mail your updated cv to [Confidential Information]

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