Tech Support Engineer-ic2

Company Name VARITE India Private Limited About The Client A cloud computing company offers a platform for digital workflows enabling organizations to automate and streamline business processes The solutions include IT service management human resources customer service and security operations Designed to enhance efficiency and collaboration the platform digitizes and automates workflows for diverse organizational needs Headquartered in the United States the company is recognized for its innovative approach to workflow automation playing a significant role in the IT service management and business process automation space In 2018 Forbes magazine named it number one on its list of the world s most innovative companies About The Job In this role the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the Client software and platform A successful candidate will be committed to providing amazing customer support experiences using skills that include building trust showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web chat email case updates as well as direct telephone support Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases As such creative problem solving a collaborative nature and flexibility will be key to your success Lastly support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers Qualifications Working knowledge of the components in a web applications stack AngularJS framework knowledge Experience working with dynamic HTML components AJAX JavaScript CSS XML HTML XHTML Must have basic object-oriented programming skills Java strongly preferred Good to have basic understanding of SQL Strong troubleshooting root cause isolation skills Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept Experience providing web development is highly desirable Familiarity with tools practices of the trade such as incident management knowledgebase defect escalation management Excellent communication skills verbal and written Preferred Skills Great to have Previous experience working with the ServiceNow platform As a ServiceNow Developer Client Scripts UI Policies Actions Pages Scripts Macros Experience with configuring Virtual Agent and Agent Workspace Understanding of bootstrap framework Understanding of message communication protocols Working understanding of JavaScript Familiarity with Eclipse IDE Previous experience in software development or software consulting Experience supporting and troubleshooting e-commerce applications with catalog shopping cart merchandising and payment handling is highly desirable Experience providing SaaS support is desirable Education Must have bachelor s degree in Computer Science or related field or equivalent degree and experience 2 years experience working as a devloper on the skills mentioned in the Skills Section Having customer facing technical support Web based products or e-commerce preferred is an advantage How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status