Senior Sap Technology Specialist

Job reference code PRO206Position name Senior SAP Technology SpecialistLocation RemoteTiming 5 pm IST to 2 am IST About the company Protera is a Great Place To Workxc2xae Certifiedxe2x84xa2 in India Protera Technologies is a global Total IT Outsourcing Services Provider for SAP-centric organizations The Company was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that covers all IT needs of an organization Since its founding in 1998 Protera Technologies is committed to enabling constant change while improving quality and reducing total cost of ownership for all IT resources of an SAP centric organization Vision Protera envisages to be the premier on-demand operational platform supporting all IT needs for SAP centric organizations Mission The company aims to deliver the best forward-thinking ITO Services Platform empowering organizations to leverage IT to drive business growth and efficiency gains Values Impact Create intentional and meaningful interactions to improve innovate and inspire Curiosity Stay curious about the evolution and journey of each other Authenticity High integrity individuals working together for the greater good Celebration Of our work our people our clients our traditions and our communities To know more about us you can visit our websiteRequirementsRole description Role description Activities and responsibilities Individual contributor role with 80 hands-on delivery for steady state US based support customers Conduct customer meetings for technical delivery Provide L3 L4 support for steady state customers Plan and execute L3 L4 activities like SAP SPS and release upgrades DB upgrades System copies refreshes system installations performance issues HyperCare support SAP change management and performance optimizations Handle P1 P2 incidents RCA preparation and presentation to stakeholders Handle system performance issues for SAP and databases Plan and execute database related maintenance tasks for HANA Sybase ASE Oracle MaxDB and DB2 Support test drills for high availability disaster recovery and DB restore recovery Hands on project experience with running SAP on AWS Azure or GCP BOBJ BI Platform Data Services administration upgrades and support Mentor and support junior colleagues Prepare and manage customer specific technical procedures Organize and drive ad-hoc customer meetings for managed services delivery Provide on-call support Qualification and Experience 8 to 15 years in SAP System Admin NW Basis Administration Technical delivery Current role with 70 Hands-on delivery Experience with support and operations of SAP systems SAP-specific infrastructure sizing compute storage backup and recovery networking and security design Experience in customer-facing positions in support service delivery management Experience on L3 L4 support for steady state customers Must have experience on working with large customers US base Good experience on handling P1 P2 incidents Strong experience on SAP administration and database specially in HANA Sybase ASE Oracle Hands-on experience on additional DB will be added advantage Strong conceptual knowledge and hands-on experience on HA DR setup test drills and troubleshooting Strong conceptual knowledge and hands-on experience on backup and recovery scenarios of SAP supported databases Good knowledge on running SAP on AWS Azure or GCP Hands on experience in SAP system and database upgrades end to end planning to cutover planning and execution handling performance issues HyperCare support SAP change management performance optimization BOBJ BI Platform Data Services Basis Administration Upgrades and Support All non-HANA DB Oracle MSSQL DB2 Sybase MaxDB Administration Operations and support Must have at least 2 non-HANA DB exposure SAP Security Basic knowledge and understanding Basic knowledge on SAP Cloud Platform tools SAP Cloud Connector etc SAP and cloud certifications Soft Skills Ability to negotiate and communicate with other support partners like SAP and Functional partners Strong presentation communication facilitation skills oral and written Must be well organized detail oriented and capable of juggling numerous priorities Works well with teams or in a team environment with the ability to work independently Primary contact for all customer communications for Managed services Benefits Work from Home set-up Comprehensive medical benefits Gratuity PF EPS and Bonus NPS Shift Allowances On-call Allowance Health and wellness Allowances Learning and Development Allowances No question asked certification policy Certification Bounty Bonus