
(Apply Now) Service Delivery Manager
2 weeks ago
THE TEAM
Customer Care is specialized in the various services viz. Bookings, Documentations (Exports and Imports), Freighting and Invoicing, Cargo Readiness, HO Docs, DDSM and Customs Filing. The team needs resources to be agile, flexible and quickly adaptable. As Customer starts engaging for the various activities from the Bookings up to delivery of their containerized cargo from origin to destination - this team takes care providing end-to-end solutions in the customer journey for CMA CGM Group.
REPORTING STRUCTURE
Direct Line: Associate Director/Director – Customer Care
Direct Team (Hierarchical): Yes
Functional Team: Customer Care
Location: GBSI (Mumbai)
PURPOSE
Lead a bigger team, plan, co-ordinate and control the activities of the various domains of Customer Care team to maintain and enhance customer relationships and meet organizational and operational objectives along with mentoring leaders and team members.
KEY RESPONSIBILITIES
- Responsibility of managing all the domains of Customer Care (i.e. Bookings, Export & Import Docs & FAI) for the assigned areas.
- Plans, allocates and controls processes and resources to ensure quality deliverables within prescribed timelines and functional budgets.
- Ensure that structure, staffing and processes are aligned with the Company’s Quality objectives and goals.
- Collates and reports standard operational and quality metrics to the Management. Takes action on an ongoing basis to identify deviations from standards and initiates actions to address the same.
- To ensure quality delivery in line with Service level agreements made to customers & drive performance and monitor KPIs.
- Works collaboratively with the offsite locations & Regional offices to anticipate and understand customer expectations and satisfaction levels and translate that knowledge into process improvements/changes in order to improve effectiveness.
- Constantly take measures in improving the knowledge/ skill base of the team.
- Ensure adherence to ISO Objectives and Standards across the organization.
- Collaborate with senior leadership on strategic initiatives.
- Drive automation ideas / culture for this team along with executing small automation ideas for a better result in the form of Improved SLA, Quality and better customer experience.
- Constantly engaging team to be part of BCP testing.
IDEAL PROFILE
- Graduate/Postgraduate, preferably in Business Administration
- Relevant experience of minimum 6-8 years including exposure to the Shipping Industry with extensive knowledge of functional areas of Sales/Pricing/Customer Service & Operations. Must have lead teams.
- Ability to display effective communication skills with relevant stakeholders at all levels to explain complex issues and proposed solutions.
- Strong leadership and team management
- Ability to handle operational escalations effectively
- Knowledge of end-to-end Container Shipping Process & World geography
- Container Shipping related terminologies & International rules, regulations & restrictions
- Knowledge of NVOCC, Ocean Freight Forwarding Background
- Good in Articulation of thoughts and ideas
- Problem solving and analytical skills
- Exposure to the latest/emerging technologies
- Understanding of ISO/ISMS/BCMS & Quality related functions as a part of the support activities to ensure operational excellence.
-
▷ [Apply Now] Store Manager
1 week ago
Thane, India AjnaLens Full timeNamaskaram! We are seeking a Store Manager who is more than just an operations lead; someone who inspires, trains, and develops the team to deliver exceptional customer experiences. The ideal candidate will not only manage day-to-day store performance but will also train staff personnel, conduct market and customer research, and implement continuous...
-
▷ (Apply Now) Customer support Agent
2 weeks ago
Thane, Navi Mumbai, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Hiring Now: Customer Service Executive International BPO (WFO) Location: Thane & Malad (Work from Office) Salary: 21,000 40,000 per month Shifts: Rotational US & Australian Night Shifts Week Offs: Rotational 2 Week Offs Joining: Immediate Requirements - Min. 1 year International BPO (Voice) experience Mandatory - Excellent spoken &...
-
Customer Service Executive
1 week ago
Wagle Estate, Thane, Maharashtra, India i Fly Now Full time**Designation**: Executive/Analyst **Department**: Customer Service **Process**: Gaura Travel **Location**: IFlyNow, A-119, Lodha Supremus 2, Wagle Estate, Thane West. **Shift Timings**: Any 9 hours (24/7) **including night shifts.** **Vacancies**: 10-15 **Salary**: 21000/- in hand **Shift Allowance**: 300/- Per day for shifts starting/ending between 10 pm...
-
Apply Now: SAP Recruiter
2 weeks ago
Thane, Mumbai, India Castaliaz Technologies Private Limited Full timeJob Description At Castaliaz Technologies, we believe in empowering businesses with the right talent and technology solutions. We are currently looking for an enthusiastic and driven SAP Recruiter to join our growing team. If you have a passion for recruitment and a sound understanding of SAP and IT systems, this is your opportunity to make an impact. Key...
-
Manager - Digital Business [Apply Now]
4 days ago
Thane, India 5paisa Full timeJob Description About us: 5paisa Capital Ltd. stands at the forefront of India's fintech revolution, offering a comprehensive digital platform for retail investors and traders. With a commitment to democratizing financial services, 5paisa provides a suite of products including Stocks, Futures & Options, Mutual Funds, IPOs, all accessible through...
-
Service Delivery Manager
7 days ago
Thane, India CMA CGM Full timeTHE TEAMCustomer Care is specialized in the various services viz. Bookings, Documentations (Exports and Imports), Freighting and Invoicing, Cargo Readiness, HO Docs, DDSM and Customs Filing. The team needs resources to be agile, flexible and quickly adaptable. As Customer starts engaging for the various activities from the Bookings up to delivery of their...
-
Service Delivery Manager
11 hours ago
Thane, India CMA CGM Full timeTHE TEAMCustomer Care is specialized in the various services viz. Bookings, Documentations (Exports and Imports), Freighting and Invoicing, Cargo Readiness, HO Docs, DDSM and Customs Filing. The team needs resources to be agile, flexible and quickly adaptable. As Customer starts engaging for the various activities from the Bookings up to delivery of their...
-
Service Delivery Manager
2 weeks ago
Thane, India CMA CGM Full timeTHE TEAMCustomer Care is specialized in the various services viz. Bookings, Documentations (Exports and Imports), Freighting and Invoicing, Cargo Readiness, HO Docs, DDSM and Customs Filing. The team needs resources to be agile, flexible and quickly adaptable. As Customer starts engaging for the various activities from the Bookings up to delivery of their...
-
Service Delivery Manager
2 weeks ago
thane, India CMA CGM Full timeTHE TEAMCustomer Care is specialized in the various services viz. Bookings, Documentations (Exports and Imports), Freighting and Invoicing, Cargo Readiness, HO Docs, DDSM and Customs Filing. The team needs resources to be agile, flexible and quickly adaptable. As Customer starts engaging for the various activities from the Bookings up to delivery of their...
-
Service Delivery Manager
2 weeks ago
Thane, India CMA CGM Full timeTHE TEAMCustomer Care is specialized in the various services viz. Bookings, Documentations (Exports and Imports), Freighting and Invoicing, Cargo Readiness, HO Docs, DDSM and Customs Filing. The team needs resources to be agile, flexible and quickly adaptable. As Customer starts engaging for the various activities from the Bookings up to delivery of their...