Reservation Associate

Additional Information Job Number 24218996 Job Category Sales Marketing Location Courtyard Tiruchirappalli Collectors Office Road Tiruchirappalli Tamil Nadu India Schedule Full Time Located Remotely N Position Type Non-Management POSITION SUMMARY Perform general office duties to support Sales Marketing e g filing sending emails typing faxing copying Prepare sales-related documents throughout the sales process e g proposals contracts or banquet event orders Promote awareness of brand image internally and externally Gather materials and assemble information packages e g brochures promotional materials Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Enter retrieve reconcile and verify information e g commissions leads third parties in software involved in the sales process Answer guest questions about property facilities services e g hours of operation rates and room types packages promotions entertainment restaurants special events Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Comply with quality assurance expectations and standards Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONS Education High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience License or Certification None Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you