SDE- 2- AI

Job Title: SDE- 2- AI & Backend Job Type: Full time Location: Pune About Amber (https://amberstudent.com) Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capital If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing About the Role: We are seeking a highly motivated, hands-on and experienced Tech Lead to join our growing engineering team. In this critical role, you will be responsible for leading and mentoring a team of talented engineers, driving the technical direction of our backend, and ensuring the successful delivery of high-quality software solutions. You will work closely with Product Managers, cross-functional teams, and stakeholders to translate business requirements into robust and scalable technical solutions. Responsibilities: Technical Leadership: - Own the overall architecture and design of our systems, ensuring scalability, performance, maintainability, and security. - Hands-on in Ruby, Python, SQL, NoSQL and event-based systems is a must. Overall the individual should be excited to build highly scalable complex distributed systems. - Mentor and guide engineers on technical best practices, problem-solving, and career development. - Foster a culture of innovation and continuous learning within the team. Product Development: - Collaborate closely with Product Managers to understand business requirements and translate them into technical specifications. - Evaluate the technical feasibility and impact of product features. - Contribute to the definition and refinement of product roadmaps. Team Management: - Lead and motivate a high-performing team of engineers. - Conduct performance reviews, provide constructive feedback, and guide the engineering wrt to their career growth. - Develop proactive and ownership culture. - Foster a positive and inclusive team environment. AI related Responsibilities: - Design, develop, and deploy Generative AI applications using the Langchain framework. - Integrate these AI solutions seamlessly with our Zendesk ecosystem via Zendesk APIs. - Build and optimize Retrieval-Augmented Generation (RAG) pipelines to provide accurate, context-aware responses from our knowledge bases. - Develop and implement autonomous AI agents to handle tasks like ticket summarization, automated categorization, and intelligent response suggestions. - Collaborate with our support and product teams to understand student needs and refine the AI solutions. Qualifications Required: - Bachelor's degree in Computer Science or a related field. - At least 4 years of professional experience in software engineering, with a strong focus on backend development. - Proficiency in Ruby is a must and React is good to have. - At least 1 year of experience leading and mentoring engineering teams. - Proven experience in designing, developing, and deploying scalable and high-performance backend systems. - Proficiency in at least one backend programming language. Preferable - Python - Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerisation technologies (e.g., Docker, Kubernetes). - Understanding of DevOps principles and experience with CI/CD pipelines and automation tools. - Good communication, collaboration, and problem-solving skills. - Mindset of Continuous Improvement. - Proactive Hiring to achieve the Business goals. - Langchain: Proven, hands-on project experience building applications with the Langchain framework. - Zendesk Integration: Demonstrable experience working with and integrating Zendesk APIs. - RAG: Solid understanding and practical experience implementing Retrieval-Augmented Generation (RAG) systems. - AI Agents: Experience in designing and building AI agents using Langchain and MCP/ similar frameworks. What will you get from Amber - Fast-paced growth (can skip intermediate levels) - Total freedom and authority (everything under you, just get the job done) - Open and Inclusive Environment - Great Compensation and perks For any queries/application, email on reet.s@amberstudent.com