SDE- 2- AI

Job Title: SDE- 2- AI & BackendJob Type: Full timeLocation: PuneAbout Amber (https://amberstudent.com)Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities. We are growing rapidly and targeting $1B in annual gross bookings value by 2024. Amber raised $18.5M from Marquee investors like Gaja capitalIf you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housingAbout the Role:We are seeking a highly motivated, hands-on and experienced Tech Lead to join our growing engineering team. In this critical role, you will be responsible for leading and mentoring a team of talented engineers, driving the technical direction of our backend, and ensuring the successful delivery of high-quality software solutions. You will work closely with Product Managers, cross-functional teams, and stakeholders to translate business requirements into robust and scalable technical solutions.Responsibilities: Technical Leadership:Own the overall architecture and design of our systems, ensuring scalability, performance, maintainability, and security.Hands-on in Ruby, Python, SQL, NoSQL and event-based systems is a must. Overall the individual should be excited to build highly scalable complex distributed systems.Mentor and guide engineers on technical best practices, problem-solving, and career development.Foster a culture of innovation and continuous learning within the team.Product Development:Collaborate closely with Product Managers to understand business requirements and translate them into technical specifications.Evaluate the technical feasibility and impact of product features.Contribute to the definition and refinement of product roadmaps.Team Management:Lead and motivate a high-performing team of engineers.Conduct performance reviews, provide constructive feedback, and guide the engineering wrt to their career growth.Develop proactive and ownership culture.Foster a positive and inclusive team environment.AI related Responsibilities:Design, develop, and deploy Generative AI applications using the Langchain framework.Integrate these AI solutions seamlessly with our Zendesk ecosystem via Zendesk APIs.Build and optimize Retrieval-Augmented Generation (RAG) pipelines to provide accurate, context-aware responses from our knowledge bases.Develop and implement autonomous AI agents to handle tasks like ticket summarization, automated categorization, and intelligent response suggestions.Collaborate with our support and product teams to understand student needs and refine the AI solutions.QualificationsRequired:Bachelor's degree in Computer Science or a related field.At least 4 years of professional experience in software engineering, with a strong focus on backend development.Proficiency in Ruby is a must and React is good to have.At least 1 year of experience leading and mentoring engineering teams.Proven experience in designing, developing, and deploying scalable and high-performance backend systems.Proficiency in at least one backend programming language. Preferable - PythonExperience with cloud platforms (e.g., AWS, Azure, GCP) and containerisation technologies (e.g., Docker, Kubernetes).Understanding of DevOps principles and experience with CI/CD pipelines and automation tools.Good communication, collaboration, and problem-solving skills.Mindset of Continuous Improvement.Proactive Hiring to achieve the Business goals.Langchain: Proven, hands-on project experience building applications with the Langchain framework.Zendesk Integration: Demonstrable experience working with and integrating Zendesk APIs.RAG: Solid understanding and practical experience implementing Retrieval-Augmented Generation (RAG) systems.AI Agents: Experience in designing and building AI agents using Langchain and MCP/ similar frameworks.What will you get from AmberFast-paced growth (can skip intermediate levels)Total freedom and authority (everything under you, just get the job done)Open and Inclusive EnvironmentGreat Compensation and perksFor any queries/application, email on reet.s@amberstudent.com