Live Operators

Company DescriptionWe re an end-to-end provider of premium products and services for global sport and media operators We push boundaries every day to offer the most reliable scalable engaging end-to-end offerings that continually meet and exceed fan expectations and maximise client value Underpinned by data we re able to determine the best experiences to drive business growth Deltatre provides strategy planning consultancy across all stages of our client s lifecycle PositionReporting to the Event Manager the Live Operator performs Video Streaming Operations in Live Production environment as required Requirements Coordination of the live-operator team during live operations Quality control of operational output Managing two-way communications with the client during live operations Manages operational escalations to internal and external stakeholders to ensure consistent output quality Working out of hours weekends late and over-night and at short notice the role requires a high level of flexibility Requirements Experience in computer usage Experience working with Live online video streaming Experience with Elemental Encoders and Windows Azure very beneficial Excellent communication skills able to clearly and credibly explain issues to II and III Level support teams Has ideally worked in an operative role with computers Confident to make decisions to resolve issues with limited supervision Enjoys working in a fast paced and highly pressured environment Able to follow reliable clear and quality process documentation Good knowledge and practical experience of technologies mentioned Degree educated with a science or technology focus desirable Sport knowledge is very beneficial We re looking for someone who is driven to push the boundaries and lead change and performance communicative to leave no-one in the dark and to work with your team successfully reliable so we know that we can call on you to meet deadlines passionate about the latest technologies and standards proactive to suggest improvements identify and fix potential issues solid technically speaking to advise both Clients and internal teams Our people are key to our success and we pride ourselves on offering a dynamic creative innovative and supportive environment Having the right combination of a can-do approach strong work ethic integrity friendliness and attention to detail is crucial Even if you don t tick all the boxes for one particular role but you have a keen interest in what we do send us your details we may find a suitable match during the interview process Deltatre consciously nurtures an environment where each and every team member feels safe to bring their whole selves to work in which everyone is valued and respected for who they are and what they bring Everyone has the opportunity to reach their full potential and every team member is expected to treat everyone with dignity and respect value different perspectives use inclusive language and work in alignment with Deltatre s commitment to diversity and inclusion At Deltatre everyone is welcome and celebrated Other informationSome of our Company perks Global company with huge growth potential Small creative close-knit Engineering Tech team who love to collaborate Support with your career development and access to training Regular company and team social events 24 7 casual dress code Free refreshments in the office We are committed to ensuring that we provide equal opportunities for all Please let us know if you need us to make any adjustments or if you have any special requirements for the interview process Depending on the role this normally includes a written test and interview Please note that we will only contact successfully shortlisted candidates