Team Lead
8 hours ago
Job Description Team Lead Pune Role Description Team Lead is responsible for both executing and reporting upon their core team's work order.They are subject matter experts with a thorough understanding of team specific tools, workflows,and policies, and act as the interface between management and the operators. Should have goodpeople management skills and drive team to meet SLA's Role & Responsibilities Deliver project requirements, expectations, and timelines Responsible for operational efficiency & effectiveness of the teams Ensure the team meets all contractual SLA targets along with helping others to meet the same Perform work allocation and queue management for the team to manage any volume fluctuations Monitor performance, identify improvement areas, implement action plans and track them to closure. Manage customer support metrics like CSAT, TAT, ASA, AHT etc. and enhance their usefulness by improving correlation with customer satisfaction. Address or escalate workflow, modeling, and policy clarifications Manage dispute resolutions by engaging QC team and Policy Engagement functions. Identify automation/optimization opportunities and develop technical solutions to drive such changes. Drive skill enhancement initiatives in the team through knowledge sharing, cross training and rotation Champion RCA efforts and inculcate culture of data driven deep dive analysis in the team. Drive policy/process related change management initiatives Responsible for managing attendance, attrition, performance, feedback of the team members Conduct annual / bi-annual appraisals Experience / Skills 3 to 5 years of overall experience team handling Open to working Night Shifts and Rotational Shifts People Centric and will be directly responsible for Retention Will be responsible for reporting and dashboards Directly answerable to clients when needed Able to push team for optimum results and high productivity Will be required to Train agents if needed Needs to support new batches from a Nesting perspective Remote Agent handling experience or potential 2+ years of experience in team leading / people management in a customer support environment Strong problem-solving skills and excellent attention to detail Ability to multitask and successfully operate in a fast paced, team environment Should possess good analytical and issue resolution skills, and be able to think beyond the norm
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Team Leader
2 weeks ago
Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...
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Team Lead
2 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead RoleNote: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc)Please go through Norms and Eligibility criteria.Job Role: Associate & Team LeadProcess: UK Insurance (L&P, Property & Casualty Insurance,...
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Team Lead
3 weeks ago
India Amazon Music Full timeJob Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
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Team lead Quality
1 week ago
Pune, India Cotiviti India Full timeJob Description Team Lead QualityQualification: Any GraduateExperience: Minimum 2 years as Team Lead-QA with Six Sigma certificationSkills:Hands-on experience with quality toolsExposure to transactional quality and process excellenceProficient in MS OfficeExperience in data auditing, claims, billing reimbursementExcellent communication skillsMust be willing...
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Team Lead
6 days ago
Pune, Maharashtra, India, Maharashtra Tattva CX LLP Full timeTeam Lead – Pune Role DescriptionTeam Lead is responsible for both executing and reporting upon their core team’s work order. They are subject matter experts with a thorough understanding of team specific tools, workflows, and policies, and act as the interface between management and the operators. Should have good people management skills and drive team...
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Technical Team Lead
2 weeks ago
Pune, India Indexnine Technologies Full timeJob Description Job Summary: We are seeking a highly experienced and driven Full Stack Technical Lead with strong development expertise, especially in Node.js, Angular.JS, TypeScript, and MongoDB. The ideal candidate should be technically sound, cloud-savvy (preferably in AWS or Azure), and capable of leading development teams while contributing as a...
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GenAI Team Lead
2 days ago
Pune, India Amdocs Management Limited Full timeJob Description Job ID:206753 Required Travel :No Travel Managerial - Yes Location: :India- Pune (Amdocs Site) In one sentence We are looking for a technically-driven Team Lead with strong product intuition to join Amdocs amAIz - a pioneering telco generative AI framework - someone who can architect solutions, lead with purpose, and ship with quality. All...
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Team Lead, Team lead
2 weeks ago
India Amazon Music Full timeJob Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
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DevOps - Team Lead-DevOps-Engineering
3 days ago
Pune, Maharashtra, India EXL Talent Acquisition Team Full timeOverseeing the DevOps team and ensuring the efficient and seamless integration of development and operations processes. This role involves managing CI/CD pipelines, automating processes, and fostering collaboration between development and IT teams.
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Technical Team Lead
3 weeks ago
Pune, India Indexnine Technologies Full timeJob Description Job Title: Tech Lead Experience: 710 Years Role Overview We are looking for a Tech Lead Engineering & AI Projects who can drive the technical vision and execution of both software engineering and AI initiatives. This is a hands-on leadership role that blends strong full-stack engineering capabilities with practical exposure to AI/ML systems,...