V-lead Technical Consultant

Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Job Title Lead Technical Consultant Experience Level 6- 10 years Short Description As a Lead ServiceNow Specialist you will spearhead initiatives to optimize and expand our use of the ServiceNow platform across various business functions including Customer Service Management Sourcing and Procurement Operations Legal Services Delivery and Financial Services Operations This leadership role demands a deep understanding of ServiceNow s capabilities strategic vision and the ability to translate complex business requirements into efficient technical solutions You will lead a team of developers and collaborate closely with business stakeholders to drive innovation and operational excellence Roles and Responsibilities Build and oversee the design development and implementation of ServiceNow solutions across multiple modules such as Service Portal Workspaces CMDB Service Catalog and Now Agent S2P FSO CRM ITAM ITOM IRM GRC or a combination of these modules Responsible for the technical specifications and implementation of the ServiceNow integrations Create and manage scripts workflows and architecture documents Lead the integration of ServiceNow with other low-code platforms RPA and IDP technologies to enhance business processes and automation Develop and enforce best practices in code development system architecture and process automation while leading code and peer reviews Conduct sophisticated troubleshooting and problem-solving across the ServiceNow platform Direct and mentor a team of ServiceNow developers and analysts fostering a culture of continuous improvement and professional growth Manage key stakeholder relationships translating complex business needs into technical specifications and ensuring alignment with business objectives Drive innovation in IT service management leveraging new technologies and methodologies to enhance service delivery Build robust Integrations with other peripheral systems middleware application Manage the ServiceNow upgrade process ensuring compatibility and minimal disruption Skills and Qualifications Proven expertise in the ServiceNow platform Script include Client and Server-side scripting including advanced knowledge of Service Portal Workspaces CMDB Service Catalog Knowledge Management and Change Management Advanced proficiency in App Engine Studio flows to build custom applications using ServiceNow OOTB and plugins ServiceNow Portal development experience with Angular JS CSS SQL MongoDB Strong leadership skills with the ability to lead by example in developing solutions and managing teams Expertise in DevOps practices including continuous integration and continuous deployment Excellent analytical problem-solving and project management skills Proficient in JavaScript HTML CSS and other relevant web technologies Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs scripted Web-Services AJAX Business Rules SOAP REST SSO-SAML Exposure to configuring UI Actions UI Policy ACL Business Rules Glide Scripting Experience and Education Background Bachelor s or master s degree in computer science Information Systems or a related field 6-10 years of progressive experience in ServiceNow development and administration Required certifications ServiceNow Certified System Administrator CSA ServiceNow Certified Application Developer CAD any other relevant Micro-certifications Solutions based certifications is an advantage Other Preferred Skills Familiarity with additional low-code platforms Robotic Process Automation RPA and Intelligent Document Processing IDP platforms Experience in ITIL or similar frameworks with certification preferred Strong interpersonal and communication skills capable of working directly with clients and high-level organizational leaders Additional Information This position offers the opportunity to be at the forefront of IT service management and digital transformation initiatives Professional development opportunities including training and certification in emerging technologies and leadership Qualifications BE