Kyc Operations Team Lead

Company Description Important Note for Applicants As part of our application process you will receive an assessment immediately upon applying This assessment is designed to take approximately 30 minutes and must be completed on a laptop Please ensure you have a stable internet connection and a quiet environment to complete the test We appreciate your understanding and look forward to your application Applications without assessment wouldn t be considered Wise is a global technology company building the best way to move and manage the world s money Min fees Max ease Full speed Whether people and businesses are sending money to another country spending abroad or making and receiving international payments Wise is on a mission to make their lives easier and save them money As part of our team you will be helping us create an entirely new network for the world s money For everyone everywhere More about and Salary 10 5 Lakhs INR annually RSUs As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts Your team is responsible for conducting thorough customer due diligence reviews analysing various customer and business activities and ensuring that our KYC records are kept up to date according to our internal policies The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment Job Responsibilities Team Leadership Lead by example and drive a customer focused mindset across your team Promote a culture of ownership and accountability Build high-performing teams that value knowledge sharing and continuous learning People management Coach and develop a strong team of KYC Analysts Come up with initiatives to help your team to grow their skills behaviours and competencies Design and manage development plans on identified opportunities Conducts career map check-ins and makes recommendations for promotions salary raises and other decisions Operational management Identify and propose opportunities for process improvements Collaborate with central functions and other operational teams as needed to increase operational efficiency Provide guidance and support on complex high-risk cases and escalations Be on top of admin related tasks including but not limited to scheduling training hiring interviewing organising team activities and others Performance management Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience Conduct regular one on one coaching sessions usually on a weekly or biweekly basis Run team meetings to ensure that your team is kept up to date with the latest information share best practices and enhance overall team spirit Expertise Sharing Be a subject matter expert in your area with the ability to train and coach your team on operational topics Maintain a good understanding of our regulatory obligations internal policies and applying a risk-based approach to deterring and preventing money laundering and financial crime Able to perform deep dives understand root causes of problematic cases and propose solutions to senior leadership Planning and execution Ensure key performance indicators are being met and provide insights to other stakeholders Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals Stakeholder management and communication Collaborate closely with your stakeholders ensuring clear communication and coordination of actions You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas Qualifications Excellent verbal and written English skills additional language skills are a plus with the ability to clearly articulate your thoughts A minimum of 2 years of experience in Operations preferably in CDD EDD AML or Risk Assessment domain Good understanding of the regulatory framework surrounding KYC AML You are punctual independent proactive and willing to get things done You are a fast learner willing to become a Subject Matter Expert for your team and support them in their problem solving You have excellent communication and interpersonal skills strong organisational skills great time management and ability to work in a fast paced and high pressure environment Ability to multi-task and take responsibility in challenging situations You are capable of identifying gaps in policies and processes and providing detailed feedback including examples when possible through the established communication channels Proven track record of taking individual ownership and responsibilities as well as being a great team-player Ability to analyze and move the team s metrics Nice to have Education Bachelor s degree in Finance Business Administration Law or related field Certifications ICA CAMS or equivalent certification EDD AML focused 1-2 years experience in KYC AML financial crime compliance or a related field within the financial services industry 1-2 years experience of leading small to medium sized teams Ability to use analytics tools like looker superset or other Additional Information For everyone everywhere We re people building money without borders - without judgement or prejudice too We believe teams are strongest when they are diverse equitable and inclusive We re proud to have a truly international team and we celebrate our differences Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers If you want to find out more about what it s like to work at Wise visit Keep up to date with life at Wise by following us on and