Customer Care Executive Jobs Opening in Jobdunia at Malad West, MumbaiLess

We’re Hiring Customer Care Executive – Mumbai (Malad) Looking to boost your career in customer service? This is your chance Location: Malad, MumbaiMode: Work From OfficeProfile: Voice / Non-VoiceKey Responsibilities 1. Customer Interaction & Assistance Handle inbound and outbound calls, emails, and chat inquiries from customers. Understand customer queries and provide accurate, timely, and complete information. Assist customers in placing orders, booking services, or accessing company offerings. Ensure a polite, professional, and customer-friendly approach in every interaction. 2. Issue Resolution & Complaint Handling Address customer problems and provide effective solutions within defined timelines. Record complaints and ensure proper follow-up until closure. Escalate complex issues to senior team members or other departments when necessary. Maintain a high first-call resolution (FCR) rate to improve customer satisfaction. 3. Product & Service Knowledge Develop a thorough understanding of the company’s products, services, and policies. Provide customers with detailed explanations about pricing, features, and benefits. Keep yourself updated with new product launches, upgrades, and offers. Suggest alternative solutions when a requested product/service is unavailable. 4. Customer Relationship Management Build and maintain positive relationships with customers to ensure long-term loyalty. Follow up with customers after resolving queries to confirm satisfaction. Collect customer feedback and share insights with the management team. Promote cross-selling and up-selling opportunities wherever applicable. 5. Documentation & Reporting Record all customer interactions, complaints, and resolutions accurately in the CRM system. Maintain proper documentation for future reference and audits. Prepare daily, weekly, and monthly reports related to customer queries, complaints, and resolutions. Share insights with team leaders to improve service quality and response times. 6. Coordination with Internal Teams Collaborate with the sales, technical, operations, and logistics teams to resolve customer concerns. Provide feedback to relevant departments for service improvement and process optimization. Work closely with team leaders and managers to achieve customer satisfaction KPIs. Required Skills & Competencies 1. Technical Skills Basic knowledge of MS Office (Word, Excel, PowerPoint). Familiarity with CRM tools, helpdesk software, and call management systems (preferred). Ability to handle multiple communication channels like phone, email, and chat platforms. 2. Communication Skills Excellent verbal and written communication in English and regional languages. Strong listening skills to understand customer requirements clearly. Ability to explain complex information in a simple, customer-friendly manner. Confident and polite personality to maintain professionalism. 3. Problem-Solving Skills Proactive approach to identify issues and provide quick solutions. Ability to remain calm and composed in stressful or challenging situations. Logical thinking to analyze problems and suggest effective resolutions. 4. Interpersonal Skills Empathy and patience while dealing with frustrated or confused customers. Ability to build rapport and maintain long-term relationships. Positive and friendly attitude to ensure a great customer experience.More information about this Customer Care Executive JobPlease go through the below FAQs to get all answers related to the given Customer Care Executive jobWhat are the job requirements to apply for this Customer Care Executive job position? Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Care Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Care Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Care Executive position? Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation. 12th Pass (HSE)