Manager Technical Support Unit- Program Operations

About EAII Advisors EAII Advisors, Evidence Action’s technical partner in India, supports state governments in delivering evidence-based public health programs, including safe drinking water initiatives and school and Anganwadi-based National Deworming Day and iron and folic acid supplementation. Operating across 10 states, EAII Advisors provides technical assistance to ministries of health, education, water, and women and child development, reducing health burdens in impoverished communities and improving the long-term wellbeing of children and families. For more information, read about our work here: About Evidence Action and EAII About Evidence Action At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations. Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 9 countries, our team of 800+ has reached over 500 million people, working closely with governments to scale these interventions. - Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains. - Through Safe Water Now, we’ve saved the lives of over 15,000 children. - Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives. At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you're looking to work flexibly and with purpose, join a team that delivers measurable change for millions. The Role The Manager, TSU (Program Operations) will provide technical and operational support for the pilot and scale-up of in-line chlorination devices (ILC) as part of our India's Safe Water program in Odisha. Reporting to the Senior Manager TSU (Team Lead), this role will focus on program operations, device demonstrations, troubleshooting, and technical assistance to the Odisha Rural Water Supply & Sanitation (RWSS) department. This is a field-intensive role requiring up to 50% travel within the state to support implementation across Single Village and Multi Village water supply schemes. Responsibilities - Provide technical assistance to Odisha RWSS engineers and contractors in installation, commissioning, and troubleshooting of ILC devices across the state. - Conduct field visits and oversee device demonstrations across diverse Single Village and Multi Village scheme types. - Support RWSS in monitoring and reporting device performance, including chlorine dosing levels and functionality. - Assist in developing SOPs, training modules, and IEC materials for pump operators, contractors, and engineers. - Provide inputs into state O&M frameworks and contribute to technical recommendations on device efficacy and suitability. - Support the Senior Manager in preparing technical documentation, progress reports, and dashboards for the department. - Build working relationships with RWSS engineers, contractors, and local institutions to strengthen implementation capacity. - Ensure timely collection and reporting of field data for monitoring and evaluation purposes. Requirements Essential - 5–7 years of experience in the water, sanitation, or WASH sector including 3 years in large-scale program operations and implementation - PMU or government advisory related experience with state government departments in Odisha - Expert proficiency in Oriya (spoken and written) - Strong project management skills with ability to develop and implement plans, maintain project trackers, and report progress on a weekly, monthly, and quarterly basis - Strong analytical, problem-solving, and technical report writing skills - Good communication skills with the ability to engage effectively with government officials and internal team members - Proficiency in MS Excel (advanced) and Google Sheets - Willingness to travel within Odisha up to 50% of the time Desirable - Bachelor's degree in Engineering (Civil, Mechanical, Environmental, or related field) - Master's degree in Public Policy, Management, Public Health, Water Resources, or a related field - Prior experience working with RWSS or related government departments - Experience in rural water infrastructure and treatment, O&M of piped water supply - Proficiency in Power BI/Tableau and statistical software (R/Stata) - Expert written and verbal proficiency in English and Hindi Disclaimer: The job description provided above is a general outline of the typical responsibilities and requirements for the role. It may be modified or expanded based on the specific needs and structure of the organization. Benefits EAII provides a comprehensive benefits package for employees worldwide. Benefits include: - Comprehensive health insurance with IPD and OPD provisions - Life and Accidental insurance - PF, ESIC and Gratuity as per statutory requirements - Generous leave - Avenues for engagement and recognition All contracting arrangements will be made through EAII Advisors Private Limited. EAII is an Equal Opportunity Employer. Employment at EAII is based solely on an individual's merit and qualifications directly related to professional competence. EAII does not discriminate against any employee or applicant because of race, caste, creed, colour, religion, gender, origin, disability, marital status, or any other basis protected by law.