Staff Product Designer

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Team Role At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures This diversity inspires passion and creativity among our teams and propels innovation in our products This role is part of our Product Design team that uses their superpower of empathizing understanding and applying our users and customers needs with the mission to created product experiences they love Our designers come from a diverse set of skills and background - design systems visual interaction content and product design At ServiceNow design has a very intentional seat at the table so our team collaborates closely with both engineering and product management from the get-go Learn more about our team here What you get to do in this role You get to lead large complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world You drive end-to-end product experiences that consider user and product ecosystems workflow and design patterns You develop frameworks and principles to standardize and guide cross-team work You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users You will share knowledge and expertise with others across the company to elevate colleagues teams and community of practice Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 8 years of relevant design experience An inspiring portfolio demonstrating the ability to distill complex problems into elegant holistic solutions based on human-centered design and research data Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision A growth mindset actively broadening areas of inquiry and learning and seeking new opportunities and challenges Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line Experience participating in the complete product development lifecycle of web and or software applications Experience in user experience design or industry experience corporate software web or agency Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license