▷ (Only 24h Left) Content Design Senior Associate

Job Category User Experience Design Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction As a Content Design Senior Associate in Design and Customer Experience team you will play an important role in shaping customer experiences through content and building customer confidence across our products and services Using your expertise in content design principles you will plan create and structure product content within a user experience design framework While collaborating with cross-functional teams to ensure narrative consistency your influence will extend to product design architecture and functionality Job responsibilities Develop and implement content strategies for products and features ensuring align with user experience principles and business objectives Collaborate with cross-functional teams to create engaging user-friendly content that is cohesive and intuitive for a diverse audience Create content taxonomies to refine content organization and structure incorporating user feedback and insights for continuous improvement Adopt brand voice to produce clear concise and engaging content that communicates complex concepts effectively to diverse audiences Analyze content performance metrics making data-driven recommendations for optimization and enhancement of user experiences Required qualifications capabilities and skills 3 years of experience in content design or equivalent expertise in editing and writing - with a focus on digital products and platforms Experience in creating content architectures storytelling and clear and concise writing Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content Experience with iterative design techniques incorporating user feedback and insights for continuous improvement Proficient technical literacy in content platforms and understanding their impact on user experience Adaptive learner in new financial services products and offerings Examples of recent work samples portfolio About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction The Digital team is dedicated to creating innovative industry-leading products and experiences that help customers access share and control their financial data so they can make smart decisions with their money Teams enable innovation while adhering to the firm s data sharing principles of security customer control and convenience and privacy