Technical Sales

4 weeks ago

Delhi, India Sharda Consultancy Services Full time

Job Description

- Handle inbound and outbound calls to assist customers with printer and antivirus-related technical issues.
- Identify customer problems and provide prompt and effective technical support and troubleshooting.
- Promote and sell relevant technical solutions including printer services, antivirus software, and support plans.
- Guide customers through setup, installation, and configuration of printers and antivirus products.
- Convert technical support calls into sales opportunities by recommending suitable products or upgrades.
- Maintain accurate logs of all interactions, resolutions, and follow-up activities in CRM systems.
- Meet individual sales and support KPIs while ensuring high levels of customer satisfaction.
- Stay updated on the latest printer and antivirus technologies, product features, and support techniques.

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