Manager physical security

3 days ago

Noida Kolkata Agra, India Teleperformance Global Services Private Limited Full time

Job Description Responsibilities: - Ensure that written processes and procedures are available for every operational activity, with periodic revisions as needed. - Ensure the Security Team provides guidance and assurance to staff, building a reputation for operational excellence. - Manage and enhance the effectiveness and efficiency of support services (visitor management, material management, escorting, access control, alarm response, emergency response, surveillance, etc.), ensuring no undue complaints from customers. - Maintain a professional outlook for the entire security team through close monitoring and taking corrective actions. - Ensure compliance with the Site Security Activity Planner (SSAP) within the given timeline. - Conduct regular briefings, provide coaching, and ensure timely refreshers for all security team members. - Ensure no compromise in post manning, prepare the duty roster, and update all with changes as required. - Regularly update time & attendance and leave records in the workday application. - Ensure minimal overtime without exposing the business to risk. - Distribute routine operations reports to all concerned parties and assist in MIS. - Keep line managers informed of internal and external issues or events that may potentially impact GIA's operations by maintaining close vigilance. - Record all abnormal instances in the LIR format and investigate, recommend corrective actions. - Ensure an effective material management process with no undue non-compliances. - Ensure an effective visitor management process with no undue non-compliances. - Maintain all records according to standards, fulfilling statutory and regulatory requirements. - Provide prompt, professional, and effective assistance to all internal and external customers. - Assist in performance appraisals by keeping records of all positive and negative instances of each team member. - Ensure all team members complete mandatory training on time. - Hold all team members accountable for their non-compliances.

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