▷ (3 Days Left) Senior Payments Specialist

3 weeks ago


Hyderabad, India Zenoti Full time

Job Description Job description What will I be doing - Processing Payment metrics (decline rates, processing, payouts, etc.) - Proactively communicating on Production issues to customers. - Handling Disputes and consulting with merchants when they need help managing their disputes or trends - Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.) - Identifying and executing opportunities to automate or outsource activities - Partnering with product engineering to ensure the product and features are operable by design - Partnering with Processors to resolve high priority Operation issues. - Representing the platform in customer discussions and handle escalated accounts due to operational issues - Driving RCA and other feedback and data analysis to learn from current and improve the future What Skills do I need - Ability to handle escalations and resolve issues quickly - Experience in Payments domain is highly desirable. - 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions. - Exposure to global payments landscape is preferred. - Strong Communication Skills - Self-motivation and goal-orientation, desire to deliver results - Ability to work with multiple teams to achieve results


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