[30/09/2025] Operations Manager

Job Purpose:

The Operations Manager will work closely with the Country Manager to ensure smooth, efficient, and compliant day-to-day operations across all departments. This role is pivotal in optimizing resources, enhancing productivity, ensuring timely and accurate order fulfilment, and aligning local operations with headquarters’ (China) standards. The Operations Manager will oversee the entire operational cycle, including procurement, warehouse and inventory management, order processing, logistics, finance coordination, and administrative support to drive sustainable growth.

Key Responsibilities:

1. Local Procurement Management

- Develop and manage relationships with local suppliers and service providers.
- Negotiate contracts and agreements to secure the best terms for pricing, quality, and delivery timelines.
- Ensure procurement processes comply with internal policies and regulatory requirements.
- Monitor vendor performance and ensure adherence to service level agreements (SLAs).
- Coordinate with China HQ to align sourcing strategies and approvals.

2. Warehouse and Inventory Management

- Oversee stock control, warehouse organization, and inventory accuracy.
- Conduct regular inventory checks, cycle counts, and reconciliations.
- Implement efficient storage, handling, and logistics procedures to optimize space and minimize losses.
- Monitor inventory levels and reorder supplies as needed to avoid stockouts or overstocking.
- Ensure warehouse operations comply with health and safety regulations.
- Implement WMS software to enable online visibility and centralized control by HQ and global senior management.

3. Order Processing and Goods Delivery

- Supervise end-to-end order processing, from order receipt to delivery confirmation.
- Ensure timely, accurate, and cost-effective fulfillment of customer orders.
- Coordinate with logistics partners and internal teams to resolve shipping or delivery issues.
- Maintain order tracking systems and documentation for transparency and accountability.
- Support to ensure the India team is effectively utilizing the company’s digital platforms such as Salesforce and GBPM for order processing and delivery management.
- Improve delivery processes to increase customer satisfaction and operational efficiency.

4. Finance-Related Matters

- Collaborate closely with the sales team to achieve payment collection KPIs and ensure financial discipline
- Assist with budgeting, cost control, and financial forecasting in coordination with the Finance team.
- Monitor operational expenses and ensure adherence to approved budgets.
- Support finance-related documentation including invoicing, vendor payments, and petty cash management.
- Contribute to cost-saving initiatives across departments without compromising quality.
- Prepare operational reports for financial review and decision-making.

5. Other Administrative Responsibilities

- Develop and implement standard operating procedures (SOPs) across operational functions.
- Ensure compliance with local legal, tax, and labour regulations.
- Manage contracts, licenses, and permits required for business operations.
- Coordinate staff recruitment, onboarding, and training programs.
- Oversee office administration including business travel arrangements and office supplies.
- Support internal audits and coordinate implementation of corrective actions.

6. Cross-Functional Operations Management

- Collaborate across departments (Sales, Finance, HR, etc.) to ensure operational alignment.
- Monitor team and project performance, providing coaching, feedback, and performance assessments.
- Lead continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
- Analyze operational data to identify areas for improvement and implement corrective measures.
- Act as a liaison between the local office and China HQ to ensure consistent communication and process alignment.

Qualifications and Competencies:

- Open to relocating to Bengaluru, India.
- As person will need to liaise and work closely with China HQ and SEA teams, candidate must be able to read/write/speak Mandarin and English.
- Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field.
- 5+ years of relevant experience in operations or supply chain management.
- Strong understanding of procurement, logistics, inventory control, and financial processes.
- Excellent leadership, communication, and interpersonal skills.
- High attention to detail, problem-solving skills, and ability to work under pressure.
- Familiarity with local labor laws, compliance requirements, and import/export regulations.