Lead Consultant

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Lead Consultant - Application packaging/ Image Management/SCCM Responsibilities Image Management 1.The following occasions may direct the need for a new gold build image: Adding a new named Application in the image. Upgrading a named Application, within the image, to a new version. Speeding up the configuration process, when the number of fixes and patches subsequently applied has become unwieldy and slow. Where a change of operating System and/or architecture (x86 to x64) is required. 2.Provide new windows with ten (10) image, on an agreed-to, periodic basis: The default is one (1) per year per operating System. 3.The new image is made available, use it as a basis for the following situations: New client device installations Re-installations of client devices, as part of incident resolution. Software Packaging and Deployment 1.Check for licensing requirements and decide on product activation based on licensing type. 2.License keys to activate the product will be provided by the packaging requestor. 3.Start build of application packaging using Flexera Admin Studio. 4.Test package by manually installing on test devices to verify the installation behavior and required functionalities, including manual and automated installation and uninstallation behaviors, compatibility testing and browser testing in accordance with the Policy and Procedures Manual. 5.Upload the package on SCCM/Microsoft Intune for deployment. 6.Make necessary changes for Applications to be deployed with interaction or automated. Microsoft Intune 1. Intune Administration & Configuration .Deploy, configure, and manage Microsoft Intune for Windows, macOS, iOS, and Android devices. .Implement mobile device management (MDM) and mobile application management (MAM) policies. .Manage device enrollment, compliance, and conditional access policies. .Configure device profiles (Wi-Fi, VPN, email, certificates, etc.) for user groups. .Maintain and update Intune configuration profiles and security baselines. 2. Endpoint and Application Management .Deploy, update, and monitor applications via Intune and Microsoft Endpoint Manager (MEM). .Manage Windows Autopilot for seamless provisioning of new devices. .Package and test enterprise applications for deployment. .Monitor device health, patch compliance, and OS update rollout. .Administering, supporting and Integrating Mobile Device Management infrastructure in client%27s environment .Manage, maintain, support, troubleshoot and optimize mobile solutions presently in place while making suggestions and adjustments to future needs .Deploying hardware independent images by creating task sequences to support multiple hardware types and OS architectures .Implementing and configuring auto provisioning scenarios through MS Intune .Building driver packages to support multiple hardware types and OS architectures .Assist Users (via telephone and/or e-mail, when needed), with a wide range of questions, problems and requests with their connectivity needs .Resolve escalations from the IT Service Desk (L1 or L2) and handle client support requests as well as take ownership of product issues and ensuring closure is achieved Qualifications we seek in you Minimum Qualifications Bachelor's degree in Computer Science, Information Technology, or equivalent experience. Preferred Qualifications/ Skills .Application packaging/ Image Management/SCCM Why join Genpact .Lead AI-first transformation - Build and scale AI solutions that redefine industries .Make an impact - Drive change for global enterprises and solve business challenges that matter .Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills .Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace .Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build .Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.