Program Manager, VCP

Job Description Description DESCRIPTION Amazon.com, Inc. (NASDAQ:AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history Amazon Vendor Services (AVS), in partnership with Retail Business Services (RBS), offers a premium B2B consulting program to help leading vendors maximize their success on the Amazon marketplace. The Vendor Consultant Program (VCP) provides hands-on strategic guidance, operational support, and performance optimization for key vendor partners. As part of this service, experienced consultants work directly with vendors to streamline logistics, enhance product content, optimize advertising, and drive greater sales growth on the Amazon platform. Vendors enrolled in the VCP benefit from dedicated account management, data-driven recommendations, and customized consulting to navigate the complexities of the vendor-Amazon relationship. This paid program is designed for vendors seeking a competitive edge and deeper integration with Amazon's systems and processes. Vendor Consultant Program (VCP) is looking for a highly skilled and analytical Program Manager, with a passion for making an impact through innovation and delivering solutions at scale. This role offers a unique opportunity to support our growing business while driving large scale, high visibility projects such as HOTW automation, UDE and process improvement initiatives with substantial internal and external impact. Key job responsibilities as Program Manager in VCP are. 1) Ambiguity Management: You will be working in new environment where there is no clear right path or solution defined earlier. 2) Program Development: Developing the strategy to improve the business metrics and align with leadership. 3) Building HOTW Solutions: Developing tech-first solutions for reducing the manual dependency to drive cost-effective and centralized teams. 4) UDE: Diving deep on the data, analyzing trends, inputs to provide data driven solutions to permanently eliminate the defects upstream. 5) Stakeholder Management: Understand partner teams problems, identify sweet spots to enable premium relationship with key high-level stakeholders such as category leaders, country managers of new MP launches. 6) Deliver Results: Work backwards from the business impact and customer experience to define the steps to followed Candidate Profile: The successful candidate will have program management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and selling partner's needs. The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - Experience with SQL queries - Project management certificate - Lean Six Sigma certificate - GB or BB - Master's degree Basic Qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - Master's degree Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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