Banking Customer Service
3 weeks ago
Job Description Key Responsibilities: - Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat - Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner - Adhere to compliance standards and maintain confidentiality of customer information - Escalate unresolved issues to appropriate departments and follow up to ensure resolution - Update customer records and maintain detailed logs of interactions - Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores Requirements: - Bachelor's degree in any discipline (Commerce/Finance preferred) - 13 years of experience in customer service or support roles, preferably in the BFSI sector - Excellent verbal and written communication skills in English (additional regional language proficiency is a plus) - Basic understanding of banking products and processes - Ability to work independently and handle high-pressure situations with professionalism - Willingness to work early morning shifts as per business requirements
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Customer Service Representative
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Bengaluru, India Quick customer electronic service Full timeCustomer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...
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Bengaluru, Karnataka, India ANZ Banking Group Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Ops Analyst you'll be responsible for the investigations of payments and nostro breaks, charges clearance, processing, verifying and reconciliation...
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Customer Care Agent
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Bengaluru, India 247 customer service Full timeHiring for International Voice Process for USA, UK and Australia shifts. For further information contact DIWAKER - 8073842848 **Job Types**: Full-time, Fresher **Salary**: From ₹17,000.00 per month **Benefits**: - Commuter assistance - Health insurance - Provident Fund Schedule: - Rotational shift - UK shift - US shift Supplemental pay types: -...
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Customer Service Representative
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Bengaluru, India NTEK consulting Pvt. Ltd Full timeAnswer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards. - Check on the status of customer accounts and track checks and payments. - Review and explain account charges. - Assist banking customers who are victims of fraud, theft or identity theft. - Assist customers with replacing lost or stolen...
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Bengaluru, Karnataka, India ANZ Banking Group Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role The primary role of an Banking Operation Specialist is to performmanage and respond to notices sent by Australian Government bodies to ANZ, ensuring that all...
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Customer Service Operations Officer
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Bengaluru, India Australia and New Zealand Banking Group Limited (ANZ) Full timeCustomer Service Operations Officer Customer Service Operations Officer Req ID: Department: Insto Banking Services Group Services Division: Institutional Location: Bengaluru About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers....
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Banking Customer Service Executive
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Hebbal, Bengaluru, Karnataka, India Cloudare Technologies Private Limited Full time**Location**: - Hebbal, Bangalore( onsite) **Experience**-2yrs **Notice Period**: - Immediate to 30days - Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards - Check on the status of customer accounts and track checks and payments - Review and explain account charges - Assist banking...
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Analyst Transaction Banking
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Bengaluru, India MUFG Global Service (MGS) Full timeAbout Us MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
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Team Experience and Conduct-Customer Service
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Bengaluru, Karnataka, India Mashreq Corporate & Investment Banking Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesTeam Management:Lead, motivate, and manage a team of email support agents.Allocate workload and monitor performance to ensure SLAs and KPIs are met.Conduct regular team meetings, coaching, and performance reviews.Operational Excellence:Ensure all customer emails are responded to within defined timelines and quality standards.Monitor...
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Analyst - Transaction Banking
3 weeks ago
Bengaluru, India MUFG Global Service (MGS) Full timeAbout Us: MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds...
