Solutions Engineer

Job Description

As a Sales Engineer (SE), you will be the technical lead responsible for defining customer requirements and designing solutions that fit from our portfolio of services.

- Partner with account managers to develop strong relationships and opportunities with clients
- Ability to interface with senior-level customer contacts, identify customer needs, add technical expertise to customer proposals - adding value through inclusion of all company pillars
- Leading meetings providing thought leadership to present portfolio and technical solutions to internal/external clients and partners
- Participate in pre-bidding decision making efforts: review preliminary drawings and specifications, perform site visits, fully document information gathered
- Serve as a technical liaison for customers, vendors, partners, subcontractors and Solutions Engineering team members
- Proactively develop innovative solutions and programs to enhance business opportunities
- Actively assist account managers in closing opportunities
- Lead multidisciplinary teams of Solutions Engineers in our portfolio to develop cost summaries and proposals for complex projects
- Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations
- Maintains competency in established area(s) of expertise through vendor and industry training
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day operations and the client experience

Additional duties as assigned

- The Sales Engineer should be competent in handling constant change and leading change with respect to Company resources, vendors and our customers. As a SE, you will be placed at the center of activities, entailing a high level of interaction with customers and internal organizations (project management, operations (delivery) and sales teams
- Sales Engineers must have experience in presenting to diverse audiences and possess excellent written and oral communications skills with the ability to effectively correspond with all levels of a client organization in the technical, operational and executive suites
- Sales Engineers must have experience in architecting complex solutions; which may include network infrastructure, voice infrastructure, paging and sound masking, campus backbone and data centers
- Sales Engineers have design ownership of key strategic opportunities and are responsible for coordinating resources involved to ensure technical deliverables are properly completed and submitted in a timely manner and that expectations are realistic and achievable. Therefore, strong leadership and project management skills are required
- Depth of knowledge with a wide variety of cabling materials and methods of installation as well as NEC Code, local code(s), and EIA/TIA/BICSI Standards as well as site, local, and federal guidelines and regulations
- Ability to read and understand telecommunications plans and Construction Specifications Institute (Communications and Electrical Safety & Security - CSI Division 27 and 28) as they relate to infrastructure work
- Proven reliability and dependability demonstrated through completing tasks on time and with minimal supervision
- Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending best practices and methodologies

Technical Skills

- Sales Engineers must be strong technology generalists who can speak with authority on a broad range of cabling and technology topics.
- They must have a strong working knowledge in the following technology areas
- Network Infrastructure (copper/fiber cabling)
- Edge Device cabling and integration
- Campus and inner-building backbone cabling
- Paging and Sound Masking Systems
- Data Center Buildout

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