Renewals Analyst

Job Description Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand Then you're in the right place Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, Litmos solutions include an easy-to-use LMS platform, a comprehensive learning content library, services to support success, and integrations with top workflow tools. Thousands of companies trust Litmos to create, curate, and connect learning to employees, customers, and partners. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. Job Summary: The Renewals Analyst is responsible for facilitating in the renewal process for customer contracts or subscriptions. This role involves working closely with clients to ensure timely and accurate renewals, handling any issues that arise, and ensuring high levels of customer satisfaction. The ideal candidate will have strong communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently. Key Responsibilities: - Renewal Management: Work across the end-to-end renewal process for contracts or subscriptions, including tracking expiration dates, generating renewal notices, and ensuring timely follow-up. - Customer Communication: Assist in communication with clients relating to renewal options, address any questions or concerns, and provide information on contract terms, pricing, and service changes. - Documentation and Record-Keeping: Maintain accurate records of renewal transactions, client communications, and contract details. Ensure all renewal agreements are documented and filed appropriately. - Issue Resolution: Address and resolve any issues or discrepancies related to renewals, including billing errors, contract discrepancies, or service concerns. - Cross-Functional Collaboration: Work closely with sales, customer service, and finance teams to ensure a smooth renewal process and to address any customer needs or issues that may arise. - Performance Monitoring: Track and report on key metrics related to renewal performance, such as renewal rates, customer satisfaction, and revenue impact. Provide insights and recommendations for process improvements. - Client Retention: Execute strategies to improve client retention and minimize churn. Identify opportunities for upselling or cross-selling additional products or services during the renewal process. - Compliance: Ensure that all renewal activities comply with company policies and legal requirements. Qualifications: - Education: Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience). - Experience: Experience in a customer service, sales, or account management role, ideally with a focus on renewals and contracts. - Skills: - Strong communication and interpersonal skills. - Excellent organizational and time-management abilities. - Proficiency in CRM software and Microsoft Office Suite. - Ability to analyze data and generate reports. - Detail-oriented with strong problem-solving skills. - Personal Attributes: - Customer-focused with a commitment to providing excellent service. - Ability to work independently and as part of a team. - Adaptable and able to handle changing priorities. Salary: 700,000 INR - 900,000 INR plus 10% bonus As a learning company we believe in the potential of everyone; if you don't have experience in all the details mentioned in this job post, then we still encourage you to apply and we'll get back to you as soon as we can. We are an equal opportunity workplace employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. Applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.