Application & Infrastructure Support - Spanish Language

7 days ago


India Thompsons HR Consulting LLP Full time

Job Description Profiles And Languages Level 1 - Application Support (x1) Spanish + English Level 1 - Infrastructure Support (x1) Spanish + English Level 2 - Datacenter Support (x1) Spanish + English Level 2 - Telecom&Infra Support (x1) Spanish + English Level 2 - Middleware Support (x1) Spanish + English Level 2 - Security Support (x1) Spanish + English Level 2 - Database Support (x1) Spanish + English Time Coverage - From 4:30 am to 12:30 pm in India. Experience - 2 to 7 years of experience in functional application support and infrastructure incident resolution. - Experience using incident management tools, preferably ServiceNow. Technical Skills - ITIL Foundation certification. - Microsoft Fundamentals certification (preferred). - Knowledge of Citrix and Windows environments. - Strong skills in diagnosing and filtering incidents (L1 support). - Experience with VPN connections. - Basic SQL knowledge (e.g., simple queries). - Ability to escalate technical issues following standard procedures. Soft Skills - Analytical thinking and problem-solving mindset. - Good communication skills for interacting with end users. - Strong organizational and prioritization abilities. - Team player with the ability to work in dynamic, international environments. - Willing to cover some weekends in rotation with the rest of the team members Languages - Fluent in Spanish. - Technical English (reading/writing) preferred.


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