Operations and Customer Experience Associate
1 week ago
Location: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale. Key Responsibilities Operations & Execution - Coordinate daily order fulfilment, returns, and inventory updates - Work closely with the factory manager to align fabric availability, order timelines, and production tracking - Flag operational bottlenecks early and solve for delays, errors, or system gaps - Own backend updates on Shopify (order edits, returns, inventory, analytics) - Maintain trackers and reports across orders, returns, production status, and material movement Customer Experience (CX) - Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc. - Track recurring customer pain points and suggest process improvements - Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication - Coordinate with the factory and founder to resolve escalations quickly and transparently Cross-functional Coordination - Liaise between factory, delivery partners, vendors, and external freelancers - Assist in planning and executing restocks and new product launches Qualifications/Requirements - 2+ years of experience in operations, consulting, e-commerce, or early-stage startups - Quick learner and adaptability in the workplace - Highly organised and process-driven, someone who can bring structure to chaos - Detail oriented with strong written and verbal communication skills - Comfortable coordinating with factory teams, vendors, and logistics providers - Bias for action—you take ownership, spot issues before they snowball, and solve independently - Familiar with Shopify, Excel/Google Sheets - Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregators Added Benefits - Ownership and autonomy from day one - A front-row seat to how a modern consumer brand is built - Exposure to multiple verticals: production, e-commerce, logistics, and customer operations - The chance to lead all operations within 12–18 months Start Date: Immediate To apply, please email your resume and short note to support@betterbasics.co.in with subject line: Operations and Customer Experience Associate: . Please include salary expectation as well.
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Customer Experience
1 week ago
Noida, India Better Basics Full timeNoida (On-site) Type: Full-time Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend...
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Operations and Customer Experience Associate
1 week ago
Noida, India Better Basics Full timeLocation: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and Customer Experience Associate
1 week ago
Noida, India Better Basics Full timeLocation: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and Customer Experience Associate
5 days ago
Noida, India Better Basics Full timeLocation: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and customer experience associate
1 week ago
Noida, India Better Basics Full timeLocation: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and customer experience associate
7 days ago
Noida, India Better Basics Full timeLocation: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and Customer Experience Associate
1 week ago
Noida, India Better Basics Full timeLocation: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and Customer Experience Associate
1 week ago
Noida, India Better Basics Full timeLocation: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and Customer Experience Associate
1 week ago
Noida, India Better Basics Full timeLocation: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
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Operations and Customer Experience Associate
1 week ago
Noida, India Better Basics Full timeLocation: Noida (On-site)Type: Full-timeAbout Better BasicsBetter Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online.We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...
