[09/10/2025] Manager - Activation & Number Management

7 days ago

Chennai Tamil Nadu, India Vodafone Idea Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Activation Number Management Job Level Designation M1 Function Department Customer Service Location Chennai Key Result Areas Accountabilities 1 Coordinate and Manage closure of all the customers issues referred to the circle from partner team Response Resolution PF 2 Execute coordinate circle specific issues at circle recommended by Proactive Resolution CoE 3 Manage circle specific Regulatory compliances pertaining to CC BO Operations3 Support IVR local activities customer communication from time to time 4 Maintain necessary reports and compliance on all regulatory issues relevant to CC BO Core Competencies Knowledge Experience 1 Knowledge and Subject Matter Expertise around VIL processes and systems 2 Excellent analytical skills to identify the process product gaps and provide 3 Good coordination Influencing skills resolution 4 2-3 years of work experience with at least 1 year in telecom domain Must have technical professional qualifications Graduate with 4-5 years of experience in various roles of customer operations and Resolution Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership

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