▷ (3 Days Left) Zendesk Specialist

4 weeks ago

Hyderabad, India STATS PERFORM Full time

Job Description

Responsibilities:

- Working in a fast paced, agile environment alongside our Customer Services Operations team to deliver our Customer Experience strategy
- Working to optimise our instance, launch new initiatives and improve the agent experience
- Administering the Zendesk platform and maintaining all supported channels, business rules and agent groups, updating views, managing integrations, and troubleshooting issues as needed
- Manage all of our existing channels and working alongside our Product Managers to introduce any new channels and markets
- Working to consistently improve our routing to drive agent efficiencies.
- Utilising problem-solving skills to create solutions in Zendesk where no out of the box solutions might exist.
- Working directly with Zendesk or any third party for internal tooling improvements
- Owning user reporting both real time and past performance statistics via Zendesk and constantly iterating and making improvements to this flow, consulting with various stakeholders along the way.
- Managing User profiles to ensure optimum utilisation of the platform
- Educating other key stakeholders on how to self-serve in Zendesk to decentralise administration where possible and create contingency plans in case of incidents whilst maintaining governance as our main admin.

Qualifications

Requirements:

- At least 3-5 years of Zendesk admin experience
- Proven building from scratch and problem-solving skills in Zendesk
- Ability to capture and utilise data to make decisions
- Experience in prioritising tasks and solutions
- Experience in implementation or maintenance of Zendesk Messaging
- Any experience with navigating and updating legacy HTML, CSS, and JavaScript
- Zendesk Admin Certifications is a plus

  • Zendesk Specialist

    7 days ago

    Hyderabad, India Zyoin Group Full time

    Position : Zendesk : Hyderabad (4 Days Work from : 7+ Type : of the Job : The Zendesk Specialist supports the execution of the platforms strategic roadmap by managing the implementation of workflows, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities. This role emphasizes operational excellence and user...

  • Zendesk Administrator

    3 weeks ago

    Hyderabad, India Pro-Vigil Surveillance Services Full time

    Hiring Alert: Zendesk Administrator| Pro-Vigil Inc Location: Hyderabad Shift: 12:00 PM to 9:00 PM ️ Days: 5 Day's Work From Office Notice Period: Immediate to 30 Days Experience Level: 3 + Years The Zendesk Administrator is responsible for the administrative management of Zendesk, including day-to-day configuration, support, and maintenance...

  • Zendesk Administrator

    4 days ago

    Hyderabad, Telangana, India Pro-Vigil Surveillance Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Alert: Zendesk Administrator| Pro-Vigil Inc Location: Hyderabad Shift: 12:00 PM to 9:00 PM Days: 5 Day's Work From Office Notice Period: Immediate to 30 DaysExperience Level: 3 + YearsThe Zendesk Administrator is responsible for the administrative management of Zendesk, including day-to-day configuration, support, and maintenance of our Zendesk...

  • Zendesk Administrator

    4 weeks ago

    Hyderabad, India Pro-Vigil Surveillance Services Full time

    📢 Hiring Alert: Zendesk Administrator| Pro-Vigil Inc 📍 Location: Hyderabad 🕒 Shift: 12:00 PM to 9:00 PM 🗓️ Days: 5 Day's Work From Office 🕑 Notice Period: Immediate to 30 DaysExperience Level: 3 + YearsThe Zendesk Administrator is responsible for the administrative management of Zendesk, including day-to-day configuration, support, and...

  • Zendesk Administrator

    3 days ago

    Hyderabad, Telangana, India Talent Corner Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Location: Hyderabad12:00 PM to 9:00 PM5 days, work from officeSomeone who is responsible for administrative management of ZendeskZendesk System Administrator or ServiceNow Admin

  • Freelance Zendesk Expert

    3 weeks ago

    Hyderabad, India Mindrift Full time

    This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of AI. GenAI models are improving very quickly, and one of our goals is to make them capable of...

  • ▷ 3 Days Left! Lyophization Specialist

    2 days ago

    Hyderabad, India Tulsi Therapeutics Full time

    Company Description Stem cells manufacturing company focusing on a premium and equitable product. Role Description This is a full-time on-site role for a Lyophilization Specialist located in Hyderabad. The Lyophilization Specialist will be responsible for overseeing the freeze-drying process, monitoring equipment, and ensuring optimal performance. Additional...

  • ▷ (3 Days Left) Customer Support Specialist

    4 days ago

    Hyderabad, India Karya.cloud Full time

    Company Description Karya.cloud is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. Karya.cloud aims to increase productivity and accountability through its...

  • ▷ (3 Days Left) Digital Marketing Specialist

    7 days ago

    Hyderabad, India My own Full time

    Job Description Company Description My own is a management consultancy specializing in strategy development and implementation, temporary or interim management, and coaching. We have extensive experience in international business, logistics, and the Nordic and Baltic countries, managing international subsidiaries. Our team includes seasoned professionals...

  • (3 Days Left) SEO Specialist

    3 weeks ago

    Hyderabad, India DataBeat Full time

    Job Description About Us DataBeat, a specialist in Media and Analytics space, provides managed services for Publishers (typically news websites that make revenue from advertising) and Ad Tech to increase their revenue and audience. Digital advertising is data-intensive and we believe in data-based decision making and problem-solving to excel in various...