Operations Manager
2 weeks ago
Role Overview We're hiring an Operations Manager to lead day-to-day execution across Onboarding, Marketing, and Training/Upskilling teams. You'll own SLAs, build SOPs, streamline cross-team handoffs, and drive measurable outcomes (placements, conversion, NPS). This is an onsite leadership role aligned to U.S. hours. What You'll Own - Team Leadership & Scheduling: Manage pods across Onboarding, Marketing (candidate submissions), Interview Support, and Training; create rosters, capacity plans, and shift coverage. - Process & SOPs: Design, document, and enforce SOPs for each stage-offer-to-onboard, resume revamps, job submissions, interview coordination, and training completion. - Pipeline Throughput: Monitor daily dashboards; remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate. - Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking; ensure readiness for placements. - Onboarding Excellence: Ensure accurate documentation, agreements (e.g., e-sign), background checks, and system access; zero-defect records. - Quality & Compliance: Run QA checks on resumes, submissions, and communications; uphold data privacy and audit-ready records. - Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements). - Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting. - Reporting & Reviews: Daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates. Must-Have Skills & Experience - 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15-50 headcount). - Strong program/project management (roadmaps, SLAs, RAID logs), data-driven decision-making, and obsession with execution. - Hands-on with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar). - Excellent communication, stakeholder management, conflict resolution, and coaching skills. - Comfort with night shift and U.S. client alignment; thrives in a fast-paced, target-driven setup. Nice to Have (Big Plus at Techsara) - Salesforce familiarity (Reports, Dashboards; Flows/automation exposure). - Experience with e-signature and document workflows, and basic finance handoffs (invoices, collections). - Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C). - Exposure to training operations (cohort management, assessments, LMS). - Process improvement frameworks (Lean/Six Sigma mindset). Success Metrics You'll Drive - Reduced time-to-onboard and time-to-first-submission - Higher submissions-to-interview and interview-to-offer conversion - Improved show-up and join rates - On-time SOP compliance and zero critical defects - NPS/CSAT improvements from candidates and internal stakeholders Location & Work Setup - Onsite - Ahmedabad office - Night Shift: 8:00 PM - 5:00 AM IST (Mon-Fri) Why Join Us - Lead multi-team operations with clear ownership and impact - Work directly with leadership; fast growth path - Build scalable systems and playbooks for the next phase of expansion
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