Business Process Analyst

At Elanco NYSE ELAN - it all starts with animals As a global leader in animal health we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets We re driven by our vision of Food and Companionship Enriching Life and our approach to sustainability - the Elanco Healthy Purpose TM - to advance the health of animals people the planet and our enterprise At Elanco we pride ourselves on fostering a diverse and inclusive work environment We believe that diversity is the driving force behind innovation creativity and overall business success Here you ll be part of a company that values and champions new ways of thinking work with dynamic individuals and acquire new skills and experiences that will propel your career to new heights Making animals lives better makes life better - join our team today Position Brand Description As a Business Process Analyst you will experience an exciting career that offers a wide range of opportunities for professional development This position will be part of the Elanco Supply Chain community whose responsibility is to enable reliable on time delivery to our customers Individuals in this community move materials either physically or virtually across geographic boundaries and time zones to be sure that the product is available when the customer needs it The Business Process Analyst will review incoming SAP IDOC errors and triage technical and business issues related to inventory management IM delivery documents and goods movements They will follow up with affiliates Logistics Service Providers LSPs and 3PLs 4PLs to ensure all issues are addressed in a timely manner Successful candidates will also identify recurring issues and recommend remedies of either process or technical nature This position will support Elanco s Supply Chain transition into a cause-driven customer focused company dedicated to positively impacting the health of animals people and the planet Key Objectives Deliverables Process Ownership Active monitoring and reprocessing of Logistics Execution LE IDOCs supporting LSP integration Management of open issues to resolution with global partners Drive continuous improvement Communication Networking Maintain key contacts throughout the business in Master Data Affiliate Order to Cash customer service LSPs IT and Global Process Owner Communicate system information issues throughout Elanco supply chain providing timely information to managers and end users as issues and solutions occur Basic Requirements Understanding of Supply Chain business processes including SAP integration points with Quality Management Logistics Material Master and Sales and Distribution Strong computer-based skills especially on Microsoft Office tools Fluent in English Must have strong organizational interpersonal and communication skills verbal and written Ability to proactively and effectively analyze and resolve problems Ability to work in global team environment and communicate effectively with both internal business partners as well as external team members Additional Preferences Supply Chain Knowledge - APICS certification preferred Analysis problem assessment skills information monitoring skills quality orientation and teamwork interpersonal skills Ability to work across cultures Familiar with SAP ALE IDOC interfaces SAP PI PO AS2 connections EDI transactions Education Requirements BS or MS degree preferably in IT or Business or equivalent work experience Other Information Work shift staggered time to support global business Travel required of time - 5 Elanco is an EEO Affirmative Action Employer and does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status