Program Manager
2 weeks ago
Job Description About the Program Patanjali is building a religious & wellness travel platformstarting with Char Dham and expanding to other Indian pilgrimage circuits and international corridors. The platform integrates bookings, vendor ecosystems (stay, transport, rituals, wellness/ayurveda), payments, and CRM, with a strong focus on CX, reliability, and scale. Role Summary You will own end-to-end delivery across product, vendors, and marketingserving as the single point of accountability for milestones, budget, risks, and stakeholder alignment. You'll turn business goals into clear requirements, acceptance criteria, and data definitions, and run a tight governance cadence (SteerCo/PMO) to drive timely, quality releases. What You'll Own Delivery & Governance - Build and run the master plan & critical path, aligning product, engineering, data, CX/BPO, and vendor tracks. - Milestone, budget & risk governance with a live RAID log (Risks, Assumptions, Issues, Dependencies). - Decision facilitation & change control; keep P1 decision latency 3 business days. - Lead cross-functional cadence: Stand-ups, triage, PMO, and SteerCo; ensure crisp, decision-oriented forums. - Dependency management across PGC and internal teams; unblock proactively. Requirements, Quality & Cutover - Drive BRDs and user stories with MoSCoW (Must/Should/Could) tagging; maintain traceability: Objective Requirement Test KPI. - Validate process maps and information architecture (IA); align UX flows with acceptance criteria. - Define acceptance criteria/UAT cases; run UAT readiness, defect triage rules, and go/no-go gates. - Prepare cutover checklists and oversee hypercare for each release. Data, Telemetry & Reporting - Define event taxonomy and reporting specs (e.g., GA4/Mixpanel/BI); ensure KPI instrumentation at source. - Maintain reporting dashboards for milestones, budget, risks, and product KPIs; ensure data hygiene. 30-60-90 Day Success Plan 30 Days - Program kick-off, finalize RACI, and publish governance calendar (PMO/SteerCo). - RAID v1 and BRD/IA sign-off path approved. - Requirements: Core flows + acceptance criteria v0; data/event taxonomy v0. 60 Days - Alpha plan locked; integration & test plans baselined; vendor workstream interlocks in place. - Requirements: Freeze BRD/IA v1, refine edge cases; UAT scenarios v0.8. 90 Days - Beta readiness achieved; UAT plan and cutover checklist agreed; go/no-go criteria frozen. - Support Alpha/Beta execution; run defect triage and finalize UAT sign-off package. Success Metrics (KPIs) Delivery & Governance - On-time milestones 90% (monthly) - Budget variance 5% (monthly) - Risk closure SLA 80% within agreed TAT - Decision latency 3 business days for P1 items - Change requests accepted 10% of scope/quarter Requirements & Quality - BRD/IA sign-off on time (green) - Requirements defects escaping to UAT 5 per release - Stakeholder sign-off cycle 2 iterations - Traceability coverage = 100% for MVP scope Tools & Craft - Planning/PMO: Jira, Confluence, MS Project/Smartsheet, Google Workspace. - Design/IA: Figma, Lucidchart/Draw.io, BPMN tools. - Quality: TestRail/Zephyr, basic Postman/Swagger/OpenAPI literacy. - Data: GA4/Mixpanel/Amplitude; BI tools; comfort reading SQL-backed dashboards. - Documentation: Clean specs, decision logs, and release notes. Ways of Working - Onsite at Haridwar with vendor and partner engagements as needed. - Write-it-down culture: clear specs, decisions, and follow-through. - Bias for outcomes over activity; escalate early, de-risk continuously.
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India Industrial Graduate Program
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