
Apply Now Specialist I
4 days ago
Role Proficiency Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and or provide technical and people leadership Hierarchical or Lateral Outcomes 1 Mentor new team members in understanding customer infrastructure and processes2 Perform ticket data analysis for incident reduction3 Perform capacity planning based on increased demand 4 Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations5 Work on problem tickets for finding permanent solutions of repeated issues6 Review and approve roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes7 Identify opportunities for continued service improvement and delivery excellence which contributes to cost and optimization benefits to customer Measures of Outcomes 1 SLA Adherence2 Time bound resolution of elevated tickets - OLA3 Manage ticket backlog timelines - OLA4 Adhere to defined process Number of NCs in internal external Audits5 Number of KB articles created6 Number of incidents and change ticket handled 7 Number of elevated tickets resolved8 Number of successful change tickets9 Completion of all mandatory training requirements Outputs Expected Resolution Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference Convert the new steps to KB article Perform logical analytical troubleshooting Work on problem tickets to identify permanent solutions Work on and resolve complex tickets spanning across multiple technology towers Escalation Elevation Escalate within organization customer peer in case of resolution delay Understand OLA between delivery layers L1 L2 L3 etc adhere to OLA Elevate to next level work on elevated tickets from L1 Tickets Backlog Resolution Follow up on tickets based on agreed timelines manage ticket backlogs last activity as per defined process Resolve incidents and SRs within agreed timelines Execute change tickets for infrastructure Installation Install and configure tools software and patches Runbook KB Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration Collaborate with different towers of delivery for ticket resolution within SLA resolve L1 tickets with help from respective tower Collaborate with other team members for timely resolution of tickets Actively participate in team organization-wide initiatives Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management Lead the customer and vendor calls Organize meeting with different stake holders Take ownership for function
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Apply Now: Lead I
4 days ago
Thiruvananthapuram, Kerala - Kochi, Kerala, India UST Full timeRole Proficiency Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others developmental activities Outcomes Interpret the application feature component design to develop the same in...
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Domain Consultant
2 days ago
Kochi, Kerala, India Wipro Full timeWipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...
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Apply Now! Product Development Specialist
4 days ago
Kochi, India Allianze Infosoft Full timeResponsibilities - - Preparing error-free schematics, layouts, manufacturing data sheets, and BOMs as per instructions. - Ensure on-time delivery of accurate and high-quality engineering project, including drawings, battery arrangements, and Electrical assemblies. - Maintain live BOMs to support accurate job costing and purchasing. - Adhere to the EDR and...
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Web Developer
4 days ago
Kochi, India Lascade Full timeFull Stack Web Developer (React + Node.js / Django) Location: Kochi / Kozhikode Description: We are seeking a talented Full Stack Developer to work on fast-moving and scalable web projects, mostly related to mobile backend systems, admin panels, and public-facing websites. Key Responsibilities: - Build and maintain responsive web apps, admin panels, and...
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Customer Service Representative
1 week ago
Kochi, Kerala, India Thrillark Full time**Why Thrillark?** At Thrillark, we're committed to providing exceptional customer service and ensuring that every interaction with our clients is memorable. As we continue to enhance the travel experience for countless individuals, we are now looking for a dedicated Customer Service Specialist to join our team. If you have a passion for assisting travelers...
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[Apply Now] Wanted Staff Nurses for Abroad
4 days ago
Cochin / Kochi / Ernakulam, Thiruvananthapuram / Trivandrum, India ********** Full timeJob Description Vacancies available for Govt MOH Hospitals, Pvt Hospitals and Resorts Job Responsibilities : Record medical history and symptoms. Collaborate with team to plan for patient care. Monitor patient health and record signs. Administer medications and treatments. Qualifications : A minimum of 2 year(s) of working experience is...
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Quality Assurance Executive
6 days ago
Kochi, Kerala, India Medineeds Sevana Full timeI**n charge of inspecting products at different phases in their development to ensure they meet a set of consistent standards**. Minimum 1 year experience required. Must be a science graduate. People with in 15 km only need to apply. Pay: ₹13,000.00 - ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: -...
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(Apply Now) Senior Developer
4 days ago
Kochi, India G10X Full timeRole: Senior PIMCore Developer Primary Technology: PIMCore, PHP Symfony Work Location: Cochin/Remote Work Timings: 1:00 PM – 10:00 PM IST Mandatory Skills - Strong hands-on experience with PIMCore and PHP Symfony - Ability to design and implement PIMCore solutions to meet client requirements - End-to-end architecture management of PIMCore...
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Apply Now! Talent Acquisition Manager
4 days ago
Kochi, India Swami Vivekananada Yoga Aunsandhana Samsthana (S-VYASA) Full timeObjectives of this role - Provide input to ensure that teams consist of diverse, qualified individuals - Ensure that staffing needs are being met with a long-term strategy in mind - Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants - Create and implement end-to-end hiring processes...
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GenAI Specialist
4 days ago
Kochi, India Beinex Full timeThe GenAI Specialist at Beinex drives innovation by designing and implementing advanced generative AI models to meet client needs. Key responsibilities include fine-tuning LLMs, optimizing scalable ML pipelines, and integrating AI into client applications for seamless performance. The role involves collaborating with stakeholders, communicating complex AI...