Technology Operations Senior Manager

4 weeks ago

Bengaluru, Karnataka, India Manipal Cigna Insurance Group Full time
Job Description

- Develop and implement a comprehensive location strategy to optimize technology operations across various regions, with a focus on cost efficiency and talent acquisition.
- Own and manage KPIs related to delivery and process excellence, ensuring alignment with business objectives and continuous improvement.
- Collaborate with the Talent Acquisition team to support strategic hiring initiatives, including identifying key talent and participating in the recruitment process across IH s different delivery centers.
- Own and run key strategic initiatives on behalf of the Global CTO.
- Manage relationships with strategic technology vendors, ensuring that services are delivered as per agreed terms and that vendor performance is regularly reviewed and optimized.
- Oversee global resource management, ensuring optimal allocation and utilization of resources across different regions.
- Collaborate with the finance team to develop and manage budgets on behalf of the CTO, ensuring financial efficiency and alignment with strategic goals.
- Assist Technology Leaders in tracking the business case for key initiatives and measure outcomes.

Qualifications:

- Bachelor s degree in Engineering/Science/Business Studies, or a related field. A Masters degree is preferred.
- 10+ years of proven experience in technology operations, with a focus on location strategy, performance monitoring, reporting, business case development, and vendor management.
- Strong leadership and team management skills, with the ability to collaborate effectively with cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
- Experience in hiring and training fresh graduates, with a focus on developing and deploying talent.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

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