Team Lead
23 hours ago
Job Description Location - Pune Experience- 3-5 Years Position Title: Team Leader IT Service Desk Location: Pune About the Role The Team Leader IT Service Desk will be responsible for managing a team of service desk analysts, ensuring efficient handling of incidents and service requests. This role requires strong leadership, operational excellence, and communication skills to maintain service quality, drive continuous improvement, and ensure adherence to ITIL processes. The candidate will also act as an escalation point for high-priority issues and work closely with stakeholders to deliver exceptional support experiences. Shift Availability Morning / Afternoon / Evening / Night Rotational shifts including weekends Key Responsibilities 1. Team Management Lead a team of service desk analysts to ensure timely and effective resolution of incidents and service requests. Allocate tasks and monitor queue performance, SLAs, and First-Call Resolution (FCR) rates. Conduct daily briefings, huddles, and performance reviews. Manage rosters, leaves, and shift handovers to maintain uninterrupted support coverage. Coach and mentor team members to improve both technical and soft skills. 2. Operational Excellence Ensure compliance with ITIL processes including Incident, Request Fulfilment, Change, and Problem Management. Drive improvements in ticket quality, root cause documentation, and escalation processes. Conduct quality audits of tickets and provide feedback to the team on improvement areas. Connect with end-users to gather CSAT feedback and enhance service delivery. Serve as the escalation point for high-priority incidents, ensuring timely resolution or escalation to L2/L3 teams. Participate in bridge calls during major incidents and ensure accurate and timely communication. 3. Stakeholder & Communication Management Liaise with business users, IT SPOCs, and regional deskside teams for issue resolution and updates. Prepare and present performance reports, incident trends, and service improvement recommendations to management. Required Skills & Qualifications Education Bachelor's degree in Computer Science, Information Technology, or a related discipline. Experience 35 years of experience in an IT Service Desk environment. Minimum 12 years in a team lead or supervisory position. Knowledge Strong understanding of the ITIL framework (certification Mandatory). Skills Excellent communication, coordination, and problem-solving abilities. Strong leadership and team-management capabilities. Ability to multitask, prioritize under pressure, and manage escalations effectively. Tools Hands-on experience with ticketing tools such as ServiceNow, BMC Remedy, or Freshservice. Other Requirements Willingness to work in 24/7 rotational shifts. Preferred Qualifications ITIL v4 Foundation Certification (Mandatory).
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Team Lead
23 hours ago
Pune, India Tattva CX LLP Full timeJob Description Team Lead Pune Role Description Team Lead is responsible for both executing and reporting upon their core team's work order.They are subject matter experts with a thorough understanding of team specific tools, workflows,and policies, and act as the interface between management and the operators. Should have goodpeople management skills and...
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Team Lead
2 weeks ago
Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeTata Consultancy Services is Hiring at @Pune location for a Team Lead RoleNote: Candidates with relevant experience in Team Leading for UK Insurance domain working in any process (L&P, Property & Casualty Insurance, etc)Please go through Norms and Eligibility criteria.Job Role: Associate & Team LeadProcess: UK Insurance (L&P, Property & Casualty Insurance,...
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Team Lead
3 weeks ago
India Amazon Music Full timeJob Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
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Team lead Quality
1 week ago
Pune, India Cotiviti India Full timeJob Description Team Lead QualityQualification: Any GraduateExperience: Minimum 2 years as Team Lead-QA with Six Sigma certificationSkills:Hands-on experience with quality toolsExposure to transactional quality and process excellenceProficient in MS OfficeExperience in data auditing, claims, billing reimbursementExcellent communication skillsMust be willing...
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Team Lead
6 days ago
Pune, Maharashtra, India, Maharashtra Tattva CX LLP Full timeTeam Lead – Pune Role DescriptionTeam Lead is responsible for both executing and reporting upon their core team’s work order. They are subject matter experts with a thorough understanding of team specific tools, workflows, and policies, and act as the interface between management and the operators. Should have good people management skills and drive team...
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Technical Team Lead
2 weeks ago
Pune, India Indexnine Technologies Full timeJob Description Job Summary: We are seeking a highly experienced and driven Full Stack Technical Lead with strong development expertise, especially in Node.js, Angular.JS, TypeScript, and MongoDB. The ideal candidate should be technically sound, cloud-savvy (preferably in AWS or Azure), and capable of leading development teams while contributing as a...
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Team Lead, Team lead
2 weeks ago
India Amazon Music Full timeJob Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...
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GenAI Team Lead
3 days ago
Pune, India Amdocs Management Limited Full timeJob Description Job ID:206753 Required Travel :No Travel Managerial - Yes Location: :India- Pune (Amdocs Site) In one sentence We are looking for a technically-driven Team Lead with strong product intuition to join Amdocs amAIz - a pioneering telco generative AI framework - someone who can architect solutions, lead with purpose, and ship with quality. All...
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Technical Team Lead
3 weeks ago
Pune, India Indexnine Technologies Full timeJob Description Job Title: Tech Lead Experience: 710 Years Role Overview We are looking for a Tech Lead Engineering & AI Projects who can drive the technical vision and execution of both software engineering and AI initiatives. This is a hands-on leadership role that blends strong full-stack engineering capabilities with practical exposure to AI/ML systems,...
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Creative Lead
2 weeks ago
Bengaluru, India Team Pumpkin Full timeJob Description About Us Team Pumpkin is a dynamic marketing agency dedicated to delivering innovative and impactful campaigns. We are currently seeking an experienced and results-driven Creative Lead to join our creative team. Role & Responsibilities As the Associate Creative Head, you will play a pivotal role in shaping the creative direction of our...
