Senior Program Manager, Global Catalog Operations

Job Description Description Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in 20+ countries including Canada, United Kingdom, Germany, France, Italy, Japan and India. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. High quality data is the foundation of building awesome user experiences. It powers unrivaled product discovery, informs customer buying decisions, offers a large selection and positions Amazon as the first stop for product discovery. Now take the world's largest product catalog and imagine how you could influence the experience for millions of customers on the world's largest e-commerce site. Amazon's Global Catalog Operations (GCO) (part of the Catalog Selection and Systems organization) is looking for a customer focused Manager Program Manager to help us make the world's best product catalog even better. As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escalate potential risks to leadership and strive to put contingencies in place. You do all of these tasks by leveraging your strong analytical skills and ability to analyze and derive insights from data. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a fast-paced environment and exercise sound judgment where clear guidelines may not exist. An ideal candidate in this role is a force multiplier who solves complex logistics challenges and possess a bias to get things done and deliver results. You bring extensive experience in driving program management excellence in large scale projects. You have proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of a deadline-driven environment. You are a strong communicator in both verbal and written forms and are equally adept in communicating upwards and downwards. You are adept at defining roadmaps and programs, collecting requirements, writing and presenting detailed data driven analysis, coordinate efforts to scope, schedule, and drive programs as well as analyzing cost/benefit of different decisions. You are a fiercely self-motivated, independent, organized individual who can juggle multiple priorities and meet tight deadlines. As a leader of leaders you will be responsible for building and coaching a highly effective team. The ideal candidate will be organized, detail-oriented, and clearly communicate progress. They will contribute to improvement projects by proposing enhancements to tools and working on continuous improvement of business process that address key team pain-points to set them up for success. The person is a self-starter, set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is required. Key job responsibilities The incumbent will be primarily responsible for: - Leading the Central Program Team for GCO that consists of Business Analysts and Program managers - Building strategic direction to meet program and operational goals through multiple levers. - Establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes and manages metric performance tactically and strategically - Setting appropriate operational and people goals for the team at all levels and holding them accountable - Owning processes, staffing, metrics and business updates for the function. - Thinking long-term and establishing scalable/modular processes for easy adaptation to business scope changes. - Proactively identifying tool and system requirements that reduce operational defects - Ensuring impact- and benefit-driven prioritization of process excellence projects. - Working with inter-functional teams to streamline processes. Identifying and driving process excellence along with Program and Tech teams. Basic Qualifications - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements - Bachelor's degree Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. 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